ServiceNow Implementation Specialist - Vancouver, BC
14 hours ago
Job description
We are searching for a talented ServiceNow Implementation Specialist w to join our team. As a ServiceNow Implementation Specialist, you will be responsible for leading end-to-end ServiceNow platform implementations, including instance setup, module configuration, integration design, and optimization across ITSM, CSM, ITOM, and ITAM modules, while providing expert guidance to clients and teams.
Responsibilities
- Lead the process of deploying, branding, configuring and customizing client ServiceNow instances
- Subject Matter Expert in ServiceNow Modules Implementation, Maintenance and best practices
- Deliver training to client teams on implemented ServiceNow solutions
- Offer ongoing support and guidance for complex ServiceNow-related issues
- Design and build customer-facing portals and service catalogs tailored to client needs
- Set up and manage ServiceNow Discovery for automated CMDB infrastructure mapping
- Configure and optimize Event Management for proactive issue remediation
- Assist in implementing integrations between ServiceNow and other enterprise systems
- Propose and implement enhancements to existing client implementations
- Work closely with the Business Analyst to gather and refine detailed business requirements
- Translate business needs into ServiceNow technical specifications
- Assist in creating functional and non-functional specifications for custom developments
- Participate in user acceptance testing (UAT) planning and execution
- Participate in sprint planning and backlog grooming sessions
- Conduct knowledge transfer sessions on implemented solutions and customizations
- Create and maintain comprehensive documentation for all implemented features
- Provide guidance on best practices for ongoing platform maintenance and optimization
- Assist in troubleshooting complex issues that escalate from the support team
- Collaborate on continuous improvement initiatives based on support team feedback
- Participate in regular sync meetings to address recurring issues and plan proactive measures
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 5 years of experience in ServiceNow implementation and administration
- ServiceNow Certified System Administrator and Implementation Specialist certifications
- Extensive hands-on experience with ServiceNow ITSM, CSM, ITOM, and ITAM modules
- Proven expertise in ServiceNow customization, scripting, and workflow design
- Strong understanding of ITIL framework and IT service management principles
- Excellent communication, client-facing skills, problem-solving and analytical skills
Preferred Qualifications:
- Additional ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management)
- Experience with ServiceNow Performance Analytics and Reporting
- Knowledge of ServiceNow SecOps and GRC modules
- Familiarity with Agile and DevOps
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