Manager, Program Operations - London, Canada - Ivey Business School Foundation

Ivey Business School Foundation

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are:

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located.

This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.

The Ivey Academy is one of the world's leading executive education institutes.

With campuses in London Ontario, Toronto, and Hong Kong, we are positioned to deliver a full range of learning programs for organizations, individuals, and teams.

The Ivey Academy is where professionals come to get better.

Who You Are:

You are an experienced and dynamic leader with a strong background in program operations and team management. Your exceptional leadership skills empower teams to deliver outstanding participant and client experiences while driving continuous process improvement. With a strategic mindset, you excel in developing and refining program assignments to ensure alignment with client needs. Your proactive approach to innovation and continuous improvement fosters a culture of excellence within the organization. You have a data-driven mindset and leverage insights to make informed decisions, driving efficiency and effectiveness. Your commitment to operational and client excellence positions you as a highly valuable asset to the team.

What You'll Do:

Team Leadership and Management

Lead and empower the Ivey Academy team of Program Managers, Client Relations Officers, and Program Assistants by providing guidance, coaching, and mentorship and fostering a collaborative and highperforming culture that delivers exceptional participant experiences.
Oversee the daytoday operations of Open Enrollment and Custom Leadership Development programs and workshops, ensuring successful planning and execution, and driving process improvement initiatives to enhance efficiency and effectiveness. Provide ongoing support, guidance and feedback to Program Managers, Client Relations Officers, and Program Assistant on a regular basis.
Conduct formal and informal performance reviews to recognize achievements and identify areas for development, ensuring continuous improvement within the team.
Drive the recruitment process, identifying top talent, and onboarding new hires to maintain a highperforming team.
Effectively allocate resources, schedule program assignments, and manage vacation calendars to optimize team productivity.

Program Management and Execution

Develop and refine program assignments for Program Managers and Client Relations Officers, ensuring uptodate and clientaligned program listings.
Strategically manage the successful execution of programs for 23 core clients annually, ensuring exceptional program delivery, client satisfaction, and ongoing relationship development.
Participate in postprogram facility and Academy debrief meetings, gathering feedback to enhance program outcomes and drive continuous improvement.
Plan and execute engaging teambuilding events to foster team camaraderie and collaboration within the Academy, as assigned by the Ivey Academy Management team.

Operational Excellence & Continuous Improvement

Proactively identify opportunities for process improvement across operations, fostering a culture of innovation, and driving continuous improvement, leveraging technology to drive efficiencies where appropriate.
Develop and implement new processes, procedures, and clear guidelines to enhance efficiency, effectiveness, and consistency, to drive exceptional.
Collaborate with stakeholders to identify relevant metrics, establish reporting mechanisms, and use datadriven approaches to optimize resource allocation and track program performance.
Actively contribute to the optimization of workflows, promoting streamlined operations and improved performance.
Support and train team members in the implementation of new processes and encourage creative thinking to identify best practices.
Lead special projects as required to drive operational excellence and enhance overall team performance.

Financial Management

Approve chargeback forms and review expense reports, ensuring financial accuracy and adherence to budget guidelines.
Manage inventory control and ordering processes, working closely with the Administrative Assistant to maintain adequate supplies and resources.
Prepare a summary of incidentals for custom clients, capturing additional expenses beyond the program fee.
Update logsheet for program and admin expenses, including vendor expenses, to maintain an accurate record of all financial transactions.
Collaborate closely with the Director, Ivey Academy Operations and the finance team to monitor financial performance per program, providing accurate reporting and supporting financial decisionmaking.

What You Have:

Education & Experience