Hotel General Manager - Ottawa, Canada - Sunray Group
Description
GENERAL MANAGER
Ottawa Sheraton Hotel
An exciting opportunity awaits at a full-service hotel nestled in the heart of a vibrant
and culturally rich downtown Ottawa. Boasting 236 rooms and offering proximity to
iconic landmarks in the Ottawa downtown region, this hotel is the epitome of
sophistication and convenience.
Full Job Description
The property General Manager oversees the operations & management of the Ottawa
Sheraton Hotel. The property ia owned & managed by Sunray Group which is one of
Canada's fastest growing hospitality and development companies under a franchise
license agreement from Marriott International.
The General Manager we are seeking is a strategic thinker, responsible for the
development and timely execution of the hotel business plans as it relates to the
operation of the Ottawa Sheraton Hotel.
performance of the iconic property.
The incumbent will possess a professional personality that will be recognized as being a
mentor and coach, ensuring a keen eye on the development and support of future
talent.
The General manager will lead the operations of all departments to meet financial goals
and achieve set customer satisfaction targets. The General Manager will ensure that all
policies and procedures are followed to uphold Company/Brand standards as related to
the Ottawa Sheraton Hotel.
The General Manager will achieve desired outcomes through alignment of operational
and organizational strategies and as a senior leader possess an exceptional track record
for bringing about positive change in a winning environment.
The General Manager will excel in change management, facilitation and people
management skills allowing for the delivery of operational excellence.
The General manager will direct and coordinate the activities of the hotel operations in
accordance with set policies and procedures and provides leadership to ensure the
achievement of all key performance indicators with a specific focus on the delivery of
exceptionally high of level guest services.
The General manager will utilize strong interpersonal skills and will be the champion in
all matters related to associate engagement.
The General Manager will have the ability to understand current and developing trends.
The General Manager will represent the Company with integrity while promoting it
within the local market and be recognized as a positive ambassador for Sunray Group &
the Sheraton brand.
Responsibilities and Duties:
- Responsible for overall property performance including optimizing growth
- Develops and executes the property business plan.
- Develops and ensures execution of annual financial budget.
- Directs hotel teams in the achievement of all financial and operational key
- Provides leadership to the hotel revenue generation process, ensuring that proactive
- Adjusts the hotels' business plan in response to changing market conditions.
- Reviews and analyzes monthly financial and operating metrics focused on achieving
guest satisfaction, associate engagement, and brand inspections
- Develops and executes multiyear Capital Expenditure Program
- Ensures effective property organizational structures, processes, and procedures to
- Maintains highly productive relationships and partnerships for the benefit of the
- Ensures full compliance with all Sunray Group and Brand policies and procedures.
- Ensures full compliance with all regulatory and statutory regulations and
code regulations. Is informed of all changes to regulatory requirements affecting hotel
operations.
- Is an engaged ambassador both internally and externally for Sunray Group & the
- Is fully aware of all brand processes, procedures, and best practices, including
compliance and top of Brand performance.
- Participates in Brand site visits and property inspections and is accountable for the
Skills, Knowledge and Abilities Required:
- Exceptional verbal and written communication skills preferably Bilingual
- Has proven success in a similar hotel work environment and must display a strong
- Excels in team building and the development of results orientated, effective, efficient,
- Strong leadership and facilitation skills demonstrated ability to lead and/or influence
- Understands and demonstrates customer service and works to
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