Account Associate - Vancouver, Canada - Scotiabank

Scotiabank

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 191766

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Account Associate, Custody Services, provides and delivers proactive administrative and client service support to Account Managers and client portfolios of various size and complexity, servicing wealthy private clients, institutional investors and partners including investment counsellors and consultants, both internal and external to Scotiabank.

The Account Associate may support specific Account Managers directly or be part of a Central Unit that supports various functions on behalf of Custody teams and other Scotiatrust branches nationally, performing in compliance with governing regulations, internal policies and procedures.

Accountabilities

Assist the Account Manager or Central Team in providing a best in class, proactive and personalized client experience to high net worth clients and partners, exemplified by timely and accurate account administration coupled with demonstrated technical expertise, personal integrity and an ability to respond to stated and unstated client needs and concerns.
Provide effective backup in the absence of the Account Manager or Account Associate peers by demonstrating a detailed knowledge of the accounts and/or administrative functions and by responding to the client and partner needs in a timely manner, referring matters to other resources where appropriate.
Proactively liaise with internal support groups (ie. GWO, SWM-Operations), to investigate and resolve issues, while also collaborating and sharing knowledge with colleagues and partners on processes, policies, and procedures.
Process new account openings, review and setup client files in a timely and accurate manner. Assist with the collection and validation of client documentation and AML/KYC materials.
Process deposits, contributions, withdrawals, trade & forex and other client entries with a high degree of accuracy in accordance with policies, procedures and best practices.
Monitor account activity and cash positions ensuring adherence to policy and procedure and identify unusual account activity or operational issues to the Manager or Market Lead.
Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
Ensuring thorough knowledge and strict adherence to the Bank's Global Sales Practices.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of daytoday business controls in order to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global handbook and the Guidelines for Business Conduct.
Champions a highperformance environment and contributes to an inclusive work environment.

Dimensions

Operates in one of 3 regional teams in Canada supporting Account Managers or the Custody Services Manager (central team Toronto) in the daily servicing of client custodial accounts.
Daily interaction with midoffice support areas and with Scotia Wealth partners (i.e. 1832 AM LP, Jarislowsky Fraser, MD Mgmt, Private Banking)
Independent administration of accounts with authorization to approve payments up to $10k
Adopts and participates in various service improvement initiatives throughout the year
Utilizes Scotiatrust's book of record system, Broadridge/CanTrust, and associated work flow tools
OSFIregulated environment with developing knowledge of CRAregulated registered plans

Education / Experience / Other Information

Postsecondary degree or diploma
Developing experience in financial services industry and focus on securities administration
Strong enduser computer skills

Working Conditions

Work in a standard officebased environment; nonstandard hours are a common occurrence.

Location(s): Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.