Manager, Infrastructure Platform Engineering - North Vancouver - ICBC

Description

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we've created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you'll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you're welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you

Location: North Vancouver, British Columbia, Canada

Position Highlights

We're looking for an experienced infrastructure manager to oversee our core compute, storage, and data protection platforms. You'll guide teams supporting Nutanix (HCI), Citrix, and Cohesity backup and recovery foundational services that power mission critical systems across our organization.

In this role, you'll drive operational excellence, strengthen data resilience, modernize core platforms, and help shape our cloud aligned future. If you thrive in environments where stability, security, and modernization intersect, this is an opportunity to make a significant impact.

Position Requirements

What You'll Do

• Manage day-to-day operations for virtualization, storage, and backup platforms with a focus on stability, performance, and service quality.
• Manage and develop a multi-disciplinary engineering team across compute, storage, and data protection.
• Oversee platform lifecycle, patching, capacity planning, provisioning, and restore operations.
• Strengthen ransomware resilience, disaster recovery preparedness, and data protection practices.
• Partner with application, cloud, and security teams to deliver reliable services and support business initiatives.
• Contribute to roadmaps that modernize infrastructure and support cloud readiness.

What You Bring

You are an insatiable learner and thoughtful people manager whose knowledge of best practices, emerging trends and changes will play a key part in your success in this role.

Experience & Technical Leadership

• 5+ years of leadership experience in infrastructure operations.
• Strong technical understanding of: Nutanix AHV / HCI; Enterprise storage (file, block, object); Cohesity or similar backup platforms.
• Cloud infrastructure experience (Azure and/or AWS), including IaaS and exposure to PaaS services.
• Experience leading services with defined SLOs and ITSM processes.
• Strong communicator skilled at setting expectations, guiding decisions, and aligning stakeholders.
• Proven ability to navigate high operational demand while supporting team wellbeing and platform stability.
• Experience with ransomware resilience, DR planning, and secure operational practices.

Nice to have

• Experience with Citrix platform operations.
• Experience working in regulated, complex, or highly distributed enterprise environments.
• Experience contributing to cloud operating model development or hybrid-cloud modernization initiatives.
• Background in automation, infrastructure-as-code, or observability tooling.

Why You'll Love This Role

• You'll own platforms that support the organization's most critical systems.
• You'll play a central role in strengthening reliability, resilience, and modernization efforts.
• You'll manage and coach a capable technical team and contribute to a collaborative leadership group.
• You'll have the opportunity to influence cloud strategy and future-state operating models.

Position Information

• ICBC provides comprehensive and flexible benefit coverage to all eligible employees including a defined benefit pension plan.
• Three options of health and dental coverage. Two of those options fully paid by ICBC and with access to Flex credits.
• 100% employer paid life insurance, long term disability and travel insurance.
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks plus 85% of your pay for a subsequent period of up to 9 weeks.
• Additional optional insurance coverages.
• Only candidates legally entitled to work in Canada will be considered for this position.

About us

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout our ICBC Year in Review 2025 to learn more about what we've accomplished If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
• Resident – you will work at your primary in-office headquarters on all scheduled work days.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
• Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia.
• Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.