IT Operations Analyst - Toronto, Canada - Scotiabank

Scotiabank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 175664

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do.

We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

ROLE ACCOUNTABILITIES:

Creating and maintaining Production Access accounts and monitoring and maintaining Tangerine's Production Data Centers onsite
24/7 onsite support to the Business and all IT Support teams; helpdesk Coverage afterhours
Critical infrastructure support onsite and responsibility for the daytoday operational support and maintenance of the Data Centers (ongoing support of systems, incl. hardware installation/removal, cable management, and working with Vendors to support planned or emergency service calls for onsite services)
Supporting production changes, which includes involvement with ongoing projects; critical tasks supporting the production environment through Build Release, patches, and other ondemand troubleshooting
Monitoring Enterprise Scheduler processes throughout shift to prevent operational risk or service outages and monetary impact to the bank
Performing complex IT Operational tasks to support all IT changes or business requests through builds, patches, and changes
Managing and monitoring environmental and Infrastructure systems at multiple data centers across Canada
Supporting Vendors performing scheduled onsite routine maintenance and inspections of equipment and other infrastructure supporting the Data Centre (e.g., HVAC, UPS, PDU, Fire, and Generator
Implementing, testing, and maintaining infrastructure connectivity and cable/power plant, such as crossconnects, cable running, tracing, and troubleshooting onsite in Data Centre.
Providing onsite technical hands and eye support (i.e., Data Centre, LAN rooms, office desks), including afterhours
Providing firstlevel IT Application Support and Telecommunications support as required; escalating incidents and requests
The position requires rotational shift work in a 24/7 onsite operations environment, including days, evenings, and overnights (which require two operators). 24/7 is inclusive of weekends and statutory holidays. All IT Operation Analysts cycle through a schedule that includes every shift. Onsite responsibilities form the core competencies

MINIMUM QUALIFICATIONS:

3+ years of demonstrated handson experience in Production Operations or Support environment
Previous experience with IT Operations, Help Desk, and Problem/Incident Management tools or procedures
Exposure to and knowledge of Unix
Working knowledge of Active Directory required
Experience with scripting is a strong asset
Experience TIDAL Enterprise Scheduler is a strong asset
Experience with ITILbased service desk solutions, such as ServiceNow
Ability to work in a 24/7 rotating onsite shift environment, including morning, afternoon, and night shifts which include weekends and Statutory holidays
Technical certifications with Microsoft, Cisco, or IBM products are an asset

WHAT'S IN IT FOR YOU:

You will be part of a diverse and inclusive team of Clientfocused gogetters looking to learn from each other in an environment that celebrates and recognizes success
You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.