Assistant F/o Manager - Collingwood, Canada - Living Water Resorts

Living Water Resorts

Verified Company

Collingwood, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This position works closely with other departments to ensure all guests are checked in and checked out in a timely and welcoming manner.

This position assumes a very "hands on" management of the day to day operation of the Front Office department working closely with the Assistant Front Office management and Front Desk agents.

DUTIES

Demonstrates through their own behaviour the Service Culture Standards of Living Water Resorts in providing a fun and caring environment for our guests / members and staff which in turn will create special memories for all.
Responds to all guest complaints immediately and resolves them in a way that ensures the guest is satisfied, will return again and that every guest departs happy.
Maintains and delivers a "no compromise" attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest. Liaise, communicates and gives feedback daily with the reservations, housekeeping, maintenance, accounting, F&B, sales, group sales and membership services departments to ensure a smooth and seamless guest experience.
Adheres to all of the mandatory written standards of operations, policies, procedures, manuals, oral instructions, employee handbook, collective agreement that is in place at Living Water Resorts.
Ensure all Front Office staff members are well informed in all issues regarding the department and how that affects the guests.
Participates in resort meetings including weekly management meetings.
Prepares and oversees the yearly Front Office budget
Maintaining an effective balance between labour costs and quality service. Monitors and adjusts staffing levels during each shift according to business demands.
Providein providing effective department forecasting and responds to changing business demands.
Assist in the development and implementation of the department yearly budget ensuring the financial goals are achieved throughout the year.
Assist in maintaining department records in order to provide daily, weekly, monthly and yearly statistical analysis for budget purposes.
Assist with the preparation of the weekly staff work schedule, adjusting the numbers do to business demands, vacations, sick leaves, daily call offs, etc.
Secure "master' keys in accordance with the Resorts key management policy.
Assist in performing daily guest room inspections, public areas, corridors, back of house areas, linen closets, ice machines, exit stairwells, elevator landings, and public restrooms.

QUALIFICATIONS

High School diploma
Hospitality School Diploma an asset
Minimum 2 years experience in a supervisory / management role in Housekeeping or Front Office
Training experience an asset
Strong passion in guest service
Computer literacy in MS Excel and Word

WORKING CONDITIONS

Works the majority of the time indoors
Must be able to bend, reach, lift at least 30lbs
Must be able to walk and stand for an average of 8 hours per shift

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process.

Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources.

Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.