Pos Support Specialist - Toronto, Canada - Global Payments Canada

Global Payments Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you'll have many opportunities for growth and development and we promise everyday will be an exciting challenge.

Join a team of established Sales professionals and leaders and get the chance to excel and grow

Summary of This Role
Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination, analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.

What Part Will You Play?

Provide 24/7365 oncall support on a rotational basis
Manage Private Label Authorization and Terminal Management Servers
Advise multiple GP business units on any outages and scheduled maintenance activities within the processing environment
Management of Team mailbox, CSP queue and escalated items via other channels (sales, vendors, merchants).
Document and escalate as appropriate, all incidents and assist in providing a timely resolution
Analyze transaction failures through multiplatform systems (Base 24, GSAP, POS Devices, Portico, Card Brands, etc.)
Execute and monitor daily filetransfer merchant reporting (MDDS and GCF) jobs
Host Security Key Management (manage key custodianship and business process as well as pinpad uploads to host).
Develop and manage relationships with vendors (DXC, TNS, VeriFone & Ingenico), thirdparty processors, call centers, sales, and other business areas.
Liaise with Certifications, Product, and Development departments.
Work closely with the Global Payments Network Operations Centre
Perform crucial system testing during environment updates (yearly disaster recovery exercises, vendor maintenances etc.)
Analyze situations that may create future problems or crisis for operations and make appropriate recommendations (for example as part of a problem management/post incident review discussion) and prepare and deliver timely reports of activities conducted as appropriate.
Perform other duties as assigned by management.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree
Minimum 23 years experience of POS related activities.
Post-Secondary education (college or university graduate).
Strong communication skills (written and verbal).
Demonstrated ability to detect, diagnose and troubleshoot incidents
Vast experience with the various Global Payments terminal offerings, integrated solutions, and the associated communication protocols.
Experience with Windows Servers such as troubleshooting network connectivity, services, and Active Directory
What Are Our Desired Skills and Capabilities??
Ability to work under pressure in a fastpaced, dynamic environment.
Ability to manage multiple activities of varying complexity under time constraints.
Must be a selfmotivated team player able to work comfortably with highly diverse, crossdepartmental teams