Stock Room Manager - Calgary, Canada - Tata Consultancy Services
Description
Managing stock levels, receiving stock, adding to, and updating HAM as needed, following Stockroom/Workroom Global guidelines, collecting assets, sanitation of returned assets, recertification of excess assets, and the disposition of end-of-life assets. Perform auditing of stockrooms and asset investigation as required.
Utilizing the ticketing systems SNOW in an efficient and productive manner. Monitoring, assigning, noting, and resolving tickets within SLA. Perform all administrative duties as required.
Performing physical inventory counts periodically to ensure the data records match the actual inventory levels.
Collecting and analyzing historical data using statistical tools to forecast demand for different products.
Recovery of assets – Collection of assets through Exit process, LCM, Break/Fix and surrender of asset.
Determining the safety stock levels to reduce the risk of stock outs during unusual periods of supply and demand.
Coordination with sales, logistics and production to streamline the inventory management process.
Publishing support documentation to assist staff with requests for information & provide staff training if required.
Knowledge of Active Directory, Enterprise Software's and Networking.
Effective queue and ticket management in Service Now
Packaged Software installed using remote access tools.
Knowledge of industry leading inventory tools.
Excellent communication skills and customer handling etiquette.
Excellent organizational skills
3+ years previous Desktop, Mobility Support and inventory management experience is required.
Incident Management experience – Managing incidents including business expectations and communication.
Strong knowledge of Industry leading Inventory management tools.
Knowledge of security technology, including local security, network security, application security a plus
Experience configuring dial up configuration software and remote connection methods (cable modem, VPN, IE) required.
Proficient with Microsoft Windows 10, MAC and newer operating system required.
Advanced knowledge of desktop, server, printers, peripheral devices (i.e. Blackberry, iOS or Android technologies), client and connectivity technologies required