Support Technician - Whitby, Canada - Makita Canada Inc.

Makita Canada Inc.

Verified Company

Whitby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The I.T.

Support Technician will provide remote and onsite user support for electronic devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers.

The role will support the deployment of devices, asset management tracking, and will be an active member of the I.T.

Helpdesk team.

Responsibilities:

Provide onsite and remote support to users across several company locations throughout Canada.
Assist with deployment, troubleshooting and maintenance of servers, network equipment, desktops, laptops, printers, VOIP phones, and smartphones (Apple & Android).
Administration of user accounts, software access, and configuration changes.
Keep accurate asset management and inventory (hardware & software) records.
Manage desktops and laptops running Microsoft Windows and Apple MAC OS.
Assist with upgrading computer systems, removing viruses/spyware, and maintaining the overall health of the company's infrastructure.
I.T. onboarding and offboarding, and ongoing education of users.
Work collaboratively with both technical and nontechnical staff.
Regular usage of AS400 system to complete updates, maintenance routines and scheduled processes.
Involvement in daily, monthly, and yearly I.T. data processing procedures.

Qualifications:

Diploma/certificate in Computer System Technician, PC Support Technician, Technical Support Analysis, or relevant field.
A minimum of 2 years of help desk, I.T. support related experience.
Superior Microsoft Office skills with a focus on Excel and Access.
Prior experience with data analysis and delivery.
Familiarity with AS400 systems (BPCS), iSeries Servers and IBM Web Query.
Experience in PC and Apple environments and proven abilities in deployment and troubleshooting.
Detail oriented, highly organized, and reliable with proven ability to meet tight deadlines.
Ability to resolve complex technology and systemsrelated problems. Driven to learn, research and improve I.T. skillset.
Provide excellent customer service, and resolve issues in a clear, concise, and professional manner.
Experience in working with sensitive and confidential situations and information.

Physical Environment:

Routine use of standard office equipment such as computer, phones, photocopiers.
Required to regularly sit or stand for long periods, walk, bend or reach.
Occasionally required to lift, push, or pull.

Travel: