Service Desk Analyst - Vancouver, Canada - First Nations Health Authority

First Nations Health Authority

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

FNHA Overview:

About us

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

Title:
Service Desk Analyst - Student

Salary:
$ $ $24.68 per year (pay range explained below)

Contract:
Temporary, (Term: May - September 2024)

Hours: 37.5 hours

Location:

Various offices in the Lower Mainland (Downtown Vancouver offices and Park Royal Head Office), on the ancestral Coast Salish Territories of the Squamish, Musqueam & Tsleil-Waututh Nations.

This a 100% on-site/in-office position.

About the role

As Service Desk Analyst - Student, you will immerse yourself be the primary point of contact and the friendly face for all tech-support needs.

You'll be handling and resolving customer inquiries such as password resets, laptop imaging, equipment preparation for new hires, and managing shipments.

Responsibilities

Password resets
Laptop imaging
Preparing laptops and other IT equipment for onboarding new staff (software installs,etc)
Packaging/shipping IT equipment to FNHA sites and staff home offices
IT equipment desk setup
Printer address book/Cellphone/Active Directory cleanup and administration
Collection and resolution of customer issues and requests
Review and testing of documentation

About you
To be successful in this role you will have:

Education

Education in IT or a related field of study

Experience

Some experience supporting IT environments, such as hardware, software, multifunction devices, cell phones etc.
Customer service experience, does not need to be in IT field.

Knowledge, Skills, and Abilities

Close attention to detail
Multitasking
Excellent written and verbal communication skills
Must be able to collaborate with customers and other IT staff

Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits from day one, including:

San 'Yas Indigenous Cultural Safety Training
Access to LinkedIn learning
Mindful Mondays
And more

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry who chose to identify (First Nations, Inuit, Métis).
Leading with culture, all FNHA employees complete San'yas Indigenous Cultural Safety Training.

We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.

Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.

The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level.

As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021.

We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19.

If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.

How to apply

Closing date:
April 1, 2024 (at 23:59)
Interviews will be held on April 5

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