Inside Sales/customer Service Representative - Cobourg, Canada - Lorenz Conveying Products Corp.

Lorenz Conveying Products Corp.

Verified Company

Cobourg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Inside Sales/Customer Service Representative

The perfect job if you enjoy relationship building, problem solving, dealing with a variety of people, while also enjoying having fun Lorenz is a single source manufacturer of several products that are ideal for pneumatic conveying and bulk handling systems: Valves & Gates, Couplings, Elbows, Fittings, Cyclones, Iris Valves and Custom Fabrications.

At Lorenz we focus on relationships, and excellence in customer service to drive business growth.

Our goals are:

We focus on relationships, and respond professionally to a variety of customer requests to generate growth.
We provide solutions that work, by cross referencing needs with the price list and input orders accordingly.
We are dedicated to company culture, technology and continuous improvement.
We always smile on the phone.
Completed some postsecondary education; ideally in a businessrelated discipline.
Brings a minimum of 3 years' experience successfully dealing with customer needs or representing the organization.
Has a positive and serviceoriented demeanor with proven experience working in a customercentric position.
Demonstrates high attention to detail along with the ability to maintain accurate records.
Has successful experience maintaining and retrieving data for the use of providing information.
Can address customers' needs and concerns, in a professional and helpful manner.
Has the ability to decipher customer needs and find solutions given our product availability, and retrieve necessary information.
Knows when and how to elevate concerns, and is comfortable offering suggestion to his or her Manager.
Takes pride in satisfying customers and contributing to the sales of our quality product.
Is comfortable working with Microsoft Office, and has worked on an inventory management system.
Has proven experience identifying leads/opportunities.
Possesses strong communication skills, including the ability to reason, listen closely and offer suitable explanations.
Is able to work in an open office environment, working a regular day shift.
Demonstrates the ability to professionally initiate calls to follow up and provide information.
Is resourceful, works well in a team environment, is a team player, and is also able to work independently.
Will bring forward suggestions or updates relevant to the purpose of his/her role, when necessary.
Miscellaneous duties as assigned

We Provide:

A great team environment where people work collaboratively with one another.
Competitive compensation
Bonus pay
A comprehensive medical, dental and insurance package
Family and Employee Assistance Program through a leading provider
Profit sharing
Social activities/Company events
An opportunity to be part of a successful team, where people add value and are valued.
The chance to grow and develop
Onsite parking
Paid time off
Monday to Friday 40 hours, 1⁄2 hour for lunch