Develops and implements an overall membership outreach strategy that aligns with key standards strategic objectives
Promotes the recruitment and engagement of new members, stakeholders and students in Standards Development activities
Develops and implements strategies to meet the differing needs of members, to attract new members and to retain existing members
Leads, develops and updates member training and guidance to improve member experience
Oversees member programs that promote participation (YP, consumer, students, DEI)
Manages member conflict and resolution process, providing guidance to members and standards development staff
Oversees member training to support continuous learning
Oversees member database, monitoring and reporting
Develops strategies for member recognition (e.g., member awards, long service)
Minimum 10 years or more experience in a not-for-profit environment, with specific evidence of project management skills, including managerial/supervisory experience
Undergraduate University degree
Knowledge and experience in association membership & committee operations
Knowledge of CSA business rules supporting our standards electronic tools and accredited Standards development process
Excellent project management skills, ability to self-manage and to manage multiple projects simultaneously
Customer service experience, including conflict resolution
Good interpersonal, communication, strong presentation skills and conflict resolution skills required
Self-starter, highly organized, detail oriented, entrepreneurial
Exemplary leadership skills
Proven history of working in a collaborative environment
Proven record of developing and implementing outreach and partnership strategies that align with strategic objectives
Able to build and maintain positive and effective working relationships with internal and external parties including senior players in the industry
Ability to exercise good judgment, show initiative and be proactive
Adaptable to changes in process, systems, organization structures and priorities
Be willing and able to travel, and possess a valid drivers' license
Manager, Member Programs - Toronto, Canada - CSA Group
Description
Employment Status:
RegularTime Type:
Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:Defines, develops and delivers Standards Development-related programs (e.g., consumer program, outreach program) and services for CSA members and standards development staff across Standards divisions. Defines, develops and delivers CSA membership initiatives to meet the strategic objectives to address member recruitment, outreach, recognition and retention.
Preferred Education and Experience:
Applicants with proficiency in French will be given special consideration.