Enterprise Account Manager - Toronto, Canada - LumiQ

LumiQ

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're LumiQ - an audio-first professional education platform for CPAs.

We help CPAs get their continuing professional development (CPD) hours through engaging podcasts with business leaders (the CFOs of Slack, Shopify, Yelp, Yahoo, TD Bank, and Wealthsimple just to name a few).

CPD/CPE is the yearly required learning that CPAs generally dread doing. They're tired of dealing with boring webinars, irrelevant content and product experiences that are out-of-date. That's why they've flocked to LumiQ and our mission to make professional learning enjoyable.

With hundreds of companies signed up, we're at the precipice of launching a global movement that's going to massively change the professional education and podcasting industries.

Following our recent Series A, we've expanded into the US market and are seeing wonderful early signs of traction.

Despite our lightning growth, we tend not to subscribe to the mantra of "move fast and break things." Our goal is to build a profitable company, where our employees can learn and grow, and where customers see real value and genuinely enjoy using the product.

We are building a company meant to last, and if this resonates with you, we hope you will consider joining us on our journey to transform professional education

What You'll be Responsible For:

Proactively owning and managing a portfolio of new and legacy enterpriselevel accounts and becoming their trusted advisor and influencer
Strategically engaging with customers on their internal learning goals and challenges while establishing ways to incorporate LumiQ
Creating and implementing internal engagement programs within client organizations to generate awareness and drive usage of LumiQ
Work handinhand with various departments (Content, Sales, Marketing, Product) to ensure our enterprise customers' experience is perfect from onboarding to renewal—and everything in between
You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
Own the full sales cycle, from creating compelling expansion opportunities, building relationships with key decisionmakers to negotiation and contracting

Who You Are:

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We're open to a bunch of different backgrounds as the right fit for this role.

If you're any of the below, we'd love to speak with you:

Track record of success as an Account Manager or Customer Success Manager inB2B SaaS
An L&D professional or educator who loves the profession and has a history of rolling out expansive projects and creating medium to longterm engagement and success strategies
An accounting or tax individual who loves the profession and growing client relationships as well as establishing new connections

How You'll Be Sucessful:

Strong customerfacing and presentation skills with the ability to establish credibility and trust with executives and end users quickly
Superb verbal, written, and physical communication skills, with strong attention to detail
Experience using a Mac, Google & Microsoft suite products, Zoom, and LinkedIn
Enjoyment, experience, and ability to selfregulate in a fastpaced, everchanging startup environment
Strong selfawareness, time management, and ability to solicit and receive feedback
Willing to travel to meet prospects and customers
Strong desire for personal and professional selfdevelopment and upskilling

If you think your experience is most of the way there we'd still love to meet you

**_
Please note this is a flexible hybrid role based out of Toronto, Canada. Employees will be expected to be able to commute to the office for some team and company-based activities._**
Benefits and Perks

Health Benefits after 3 months with us, including a yearly health spend account
Access to an Employee Assistance Program if needed
Monthly team social events (Super Smash Bro party, hot chocolate bar, Blue Jays game, Hot Ones Challenge are just a few examples of what we have done in the past)
Schedule flexibility. We know our employees have lives outside of work and don't mind if you need to run to a midday doctor's appointment or pick up a kid early from school
Nomad policy: Work remotely 4 weeks of the year from anywhere in the world
Office space at one of Canada's most wellregarded startup accelerators—OneEleven (Front and John Street) which includes ping pong and foosball tables, monthly learning events, and a great opportunity to grow your personal and professional network with dozens of other startup folks in the space
The chance to work with the worldclass investors behind us, including Jean Desgagne, former CEO of GES at the TMX, Joel Lessem, Founder & CEO of Firmex, Neil Wainright, Founder and CEO of Nexonia, and Dennis Bennie, one of the Founding members of the Creative Destruction Lab.