Customer Service Experience QA Manager - Vancouver
1 day ago

Job summary
Aviso is a leading wealth management and investment services provider for the Canadian financial industry.
Responsibilities
- Lead and mentor a team of QA Associates, providing guidance, coaching, and development opportunities to ensure exceptional performance
- Analyze and report on key performance indicators (KPIs) such as CSAT and QA Scores,
- Develop quality standards processes procedures ensuring alignment customer service experience strategy unparalleled customer satisfaction
- Treat Customer Service Officers Investment Representatives supported respected communicated included quality activities
- Drive customer experience initiatives across all channels mediums focusing customer-centric culture empathy ownership loyalty
- Champion service philosophy everything meetings
Benefits
Job description
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