Operations Analyst - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Operations Analyst

What is the opportunity?

What will you do?

Responsible for daytoday operations support to Business Units and their supporting areas
Identify automation opportunities including design and write procedures using Ansible or other automation tools (for eg: Shell Scrpting)
Utilize and enhance proactive and reactive monitoring using Site Reliability Engineering tools like Dynatrace, Zabbix, Elastic, etc.
Participate as a SME in project / development work
Participate in various testing activities like Disaster Recovery, Industry testing, UAT, EndtoEnd testing.
Participate in project walkthroughs to assist with the transition of projects from development to support.
Responsible for tracking all work requests, Problem Tracking Records, System Change Requests, Investigations, Work Items and maintaining accurate details and priority ratings.
Responsible for the review of requirements documents for accuracy and completeness
Provide Afterhours support.

What do you need to succeed?

Must-have

Service oriented nature as this is a service and support position.
Exposure to Site Reliability Engineering (SRE) Framework to perform related work.
Business knowledge of RBC processes
Excellent written and verbal communication skills
Ability to work well within a team atmosphere

Nice-to-have

Wire payments experience.
Excel Macro skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Working with a dynamic team offering major personal growth potential
Leaders who support your development through coaching and educational opportunities
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with internal clients
Ability via your effort to make a difference and lasting impact

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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