Travel Success Specialist Ii - Toronto, Canada - Brex

Brex

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why join us
Brex empowers the next generation of businesses with an integrated corporate card and spend management software.

We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work.

Brex proudly serves tens of thousands of growing businesses, from early-stage startups to enterprise leaders.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.

We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.

We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex
The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience.

In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering.

We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What you'll do

As a Travel Success Specialist II, you will support a book of customers who have to ensure they achieve their business goals with Brex Travel.

You'll work closely with our cross-functional teams at Brex (Client Sales, Customer Success, Operations, Product, and Implementation) to ensure your customers' experience is seamless.

You will also serve as the internal SME for our customers and internal partners regarding the travel product.

Responsibilities

Collaborate with customers to analyze and report on their travel programs
Assist customers in optimizing their travel programs
Provide consultation on travel policy directly to customers
Manage direct pricing agreements with customers, both pre and postimplementation.
Work directly with customers to resolve outstanding support tickets through Brex's agent systems and GDS (Sabre).
Be the first point of contact for escalations from Travel Customers
Partner with our crossfunctional team to discuss travel program performance and service gaps
Act as the voice of the customers for our travel customers, promoting their product feedback and requests

Requirements:

3+ years of experience working in travel industryspecific roles
3+ years of experience in customerfacing roles
2+ years experience working with and navigating travelspecific tools such as GDS (Sabre and Amadeus)
Bachelor's or undergraduate degree or equivalent experience

Bonus points