Reporting Analyst - Toronto, Canada - LifeWorks

LifeWorks

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives.

The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Integrated Health Solutions

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions.

We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Integrated Health Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Our employees have access to the same high-quality well-being support and resources provided to our customers.

We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.

We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary:

The Reporting Analyst is responsible for preparing and ensuring the accuracy of data, reports, and metrics provided to internal and external clients, senior leadership and appropriate stakeholders as required.

Responsibilities:

Produce reports to Customer Success Management for external customers and senior leadership as needed
Translate data into meaningful and measurable metrics for leadership and Customer Success teams
Communicate data driven insights
Identify trends and opportunities for improvement
Perform adhoc analysis and support special projects as needed, including but not limited to research projects
Data mine, document, test and debug reporting and analysis using standard tools, including but not limited to Microsoft Office Suite, SQL, SSRS
Respond to all data inquiries and questions as they pertain to business outcomes by navigating through multiple data systems and multiple operational teams
Understand the business functions and their needs for information
Generate various monthly and quarterly analyses and reporting
Demonstrate strong skills in understanding, manipulating, and analyzing data; and help facilitate data driven decisionmaking
Demonstrate strong spreadsheet skillset including advanced Excel proficiency and Power BI
Prepare and provide required reports and/or graphs for tracking, trending and other reporting requirements
Business Analysis:
Liaise with various business units, technology teams and support teams identify requirements, best practices, interdependencies and opportunities for improvements as well as technical solutions
Convert data into tangible information and business reports for stakeholders; including identifying trends, risks, cost and revenue drivers to facilitate decision making
Identify opportunities for organizational process or program improvements
Successfully and efficiently engage in multiple business analysis initiatives simultaneously
Work independently with users to define concepts, or under direction of project managers as required

Succeeding in the Reporting Analyst role will require the following core qualifications and skills:

Related post-secondary education (University degree or College diploma)
1+ year of prior related experience in a corporate environment
Highly effective written and verbal communication skills
Knowledge of statistical concepts and trending analysis
Exceptional analytical, conceptual, and problemsolving abilities
Ability to act as a dedicated and flexible team player with a high energy level and solid organizational skills
Outstanding attention to detail, and the ability to uphold high quality control standards
Ability to work through complex issues in order to meet deadlines for deliverables
Ability to demonstrate a sense of urgency, resourcefulness, responsibility and accountability
Excellent multitasking skills, including the ability to prioritize and execute tasks in a highpressure environment
Demonstrated experience working in a teamoriented, collaborative environment
Fluent bilingual communication skills in English and French highly preferred

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