Reporting Analyst - Toronto, Canada - LifeWorks

LifeWorks
LifeWorks
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives.

The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Integrated Health Solutions


LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions.

We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.


As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Integrated Health Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Our employees have access to the same high-quality well-being support and resources provided to our customers.

We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.

We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.


Summary:


The Reporting Analyst is responsible for preparing and ensuring the accuracy of data, reports, and metrics provided to internal and external clients, senior leadership and appropriate stakeholders as required.


Responsibilities:


  • Produce reports to Customer Success Management for external customers and senior leadership as needed
  • Translate data into meaningful and measurable metrics for leadership and Customer Success teams
  • Communicate data driven insights
  • Identify trends and opportunities for improvement
  • Perform adhoc analysis and support special projects as needed, including but not limited to research projects
  • Data mine, document, test and debug reporting and analysis using standard tools, including but not limited to Microsoft Office Suite, SQL, SSRS
  • Respond to all data inquiries and questions as they pertain to business outcomes by navigating through multiple data systems and multiple operational teams
  • Understand the business functions and their needs for information
  • Generate various monthly and quarterly analyses and reporting
  • Demonstrate strong skills in understanding, manipulating, and analyzing data; and help facilitate data driven decisionmaking
  • Demonstrate strong spreadsheet skillset including advanced Excel proficiency and Power BI
  • Prepare and provide required reports and/or graphs for tracking, trending and other reporting requirements
  • Business Analysis:
  • Liaise with various business units, technology teams and support teams identify requirements, best practices, interdependencies and opportunities for improvements as well as technical solutions
  • Convert data into tangible information and business reports for stakeholders; including identifying trends, risks, cost and revenue drivers to facilitate decision making
  • Identify opportunities for organizational process or program improvements
  • Successfully and efficiently engage in multiple business analysis initiatives simultaneously
  • Work independently with users to define concepts, or under direction of project managers as required
Succeeding in the Reporting Analyst role will require the following core qualifications and skills:

  • Related post-secondary education (University degree or College diploma)
  • 1+ year of prior related experience in a corporate environment
  • Highly effective written and verbal communication skills
  • Knowledge of statistical concepts and trending analysis
  • Exceptional analytical, conceptual, and problemsolving abilities
  • Ability to act as a dedicated and flexible team player with a high energy level and solid organizational skills
  • Outstanding attention to detail, and the ability to uphold high quality control standards
  • Ability to work through complex issues in order to meet deadlines for deliverables
  • Ability to demonstrate a sense of urgency, resourcefulness, responsibility and accountability
  • Excellent multitasking skills, including the ability to prioritize and execute tasks in a highpressure environment
  • Demonstrated experience working in a teamoriented, collaborative environment
  • Fluent bilingual communication skills in English and French highly preferred
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