Senior Manager Technology Operational Risk - Toronto, Ontario

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing
Global Operational Risk Management (GORM) provides oversight of CIBC's operational risk exposures through the Operational Risk Management and Control Frameworks, focusing on technology risk, as well as Information Security, Data, and Project risks, among other risk events. The Senior Manager, Operational Risk Management reports to the Director, Operational Risk Management and provides independent challenge and proactive oversight and assessment of operational risk issues within the assigned technology portfolios. As second line of defense, you are responsible for all aspects of operational risk management and control framework requirements including the identification, measurement, management, monitoring and control of operational risk. In this capacity, the Senior Manager will build partnership with the lines of business in Technology, Infrastructure and Innovation and risk partners across CIBC to ensure a consistent and collaborative approach to managing risk.

At CIBC we enable the work environment most optimal for you to thrive in your role
You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2 days per week on-site, while other days will be remote.
Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You'll Succeed

• Independent Challenge/Risk Management – As an individual contributor, the Senior Manager, Technology Operational Risk reviews operational practices, risk assessments, controls, deficiencies, metrics, and other relevant information to form an independent view of technology risks and perform effective challenge. You will act as the GORM Portfolio Manager (single point of contact) for assigned business units within Technology business units and provide operational risk advice to enhance the management of operational risk, including advising on risk mitigation strategies. A risk-based approach is leveraged to understand and manage risk of technology-related activities to ensure alignment to operational risk management policies and framework and CIBC risk appetite. In alignment with GORM's operational risk management program and practices, this includes independent assessment of business lines on activities such as projects (CIRAs), risk and controls self-assessments (RCSAs), Operational Incidents, RAS and KRI development and monitoring. The Senior Manager applies advanced data and analytical skills to conduct comprehensive research and produce risk insights on current and emerging technologies. Responsibilities include leading risk reviews for technology and cloud scorecards, as well as conducting external event reviews intended for distribution to various internal audiences. The resulting risk reports are designed to be impactful and informative for presentation to senior leaders within CIBC
• Technical expertise - You bring instant credibility by skillfully leveraging your strong breadth of technology experience and depth of knowledge in key areas such as cloud computing, Cloud platforms, network and infrastructure management, technology architecture, IT service management, IT Asset Management and development and deployment practices (SDLC, DevOps, Agile) to review risks and controls of the business lines and drive positive risk management outcomes. You are relied upon for your deep expertise in specific domains to support the risk activities across the team (e.g. risk reviews, project reviews) operating in a matrix style team. Industry recognized technology certifications in their Subject Matter Expertise are preferred such as ITIL, CRISC, CISM, Cloud Practitioner etc.
• Proactive oversight and assessment – You will review operational practices, risk assessments, controls, deficiencies and other relevant information to form an independent view of operational risks. You will identify material and emerging risks through proactive risk reviews and monitoring of Key Risk Indicators and External Events. You will effectively communicate areas or concern to ensure appropriate risk mitigation actions are taken.
• Collaboration – You will leverage your strong communication, interpersonal skills and teamwork to build and sustain strong internal relationships where you are viewed as a valued partner that offers sound guidance and demonstrates a deep understanding of their environment and context. The Sr Manager, Technology Operational Risk will be required to provide support to the entire Global Operational Risk (GORM) team where the application of their specific area(s) of technology expertise is required. This means that the Sr Risk Manager will be working on activities (e.g. Technology and Cloud Scorecard assessments) that support other Directors within the Technology Operational Risk team.
• Communicate Effectively – You demonstrate clarity of thought in both written and verbal communications. You will facilitate productive risk discussions and outcomes and will develop and deliver strong reporting content, presentations and assessment summaries on an ongoing basis for senior audiences and risk committees.
• Facilitate Innovation –  Support change and the maintenance of effective Operational Risk programs that allows CIBC to fulfill its purpose-driven mission. This will include new ideas that supports CIBC's goal of an effective, efficient and radically simple Operational Risk and Control program .

Who You Are

• You can demonstrate experience as a subject matter expert with 5 years+ in a Technology role, such as IT Service Management, technology infrastructure, network management, cloud computing, DevSecOps. Strong working knowledge of technology operations, management and development practices, processes and controls and operational risk management practices. Strong working knowledge with Cloud environments such as Azure, private / public cloud.
• It's an asset if you possess experience in operational risk and have a broad understanding of operations roles within technology or bank-office operations functions within financial services.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're able to manipulate large volumes of data to draw meaningful conclusions and are confident in your ability to synthesize detailed information and communicate insights and conclusions in an impactful way.
• You're passionate about people. You're able to work in a matrixed environment and find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-81 Bay, 31st Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Analytical Thinking, Control Frameworks, Decision Making, IT Service Management Tools, Network Management, Operation Risk Management, Risk Analytics, Risk Assessments, Risk Governance, Technology Risk