Bilingual Customer Service Representative - Greater Toronto Area, Canada - 4Refuel Canada
Description
4Refuel is proud to be recognized for its commitment to safety and culture having been named
Top Fleet Employer (2020, 2021),
Canada's Safest Employers - Logistics & Supply Chain (2020, 2021) and certified as a
Great Place to Work. As Canada's largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country's largest fuel buyers.
The role of the Bilingual Client Service Representative is to perform the responsibilities listed below in a positive and professional manner under the guidelines of Total Quality Management (TQM).
To ensure, through teamwork, that your efforts are focused on maximizing the efficiency of these functions, while meeting the needs and expectations of both our external and internal clients.
**Working hours are Sunday- Thursday 9am6pm.**
Remote Work
What you will do:
- Maintain and improve the high quality of service 4Refuel has developed by ensuring safe, timely and cost effective
- Utilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment and refuelling requirements
- Planning and organizing of callin deliveries and dispatch accordingly
- Receive updates and provide details to Operations and Sales teams on scheduled client changes
- Receive and process COD delivery requests and authorize credit card as required
- Maintain communication with the client throughout the duration of their fuelling requirement, communicating both positive and negative occurrences
- Keep the Operations team and the Territory managers updated on significant issues; report any nonservice issues as they happen to appropriate parties
- Provide assistance and direction to operators regarding routes, equipment utilization, TouchPC troubleshooting and client's requirements
- Problem solve as issues arise, working with Operations, Sales and/or Administration in order to resolve
- Maintain an excellent relationship with clients, operators and other employees
- Provide support to Operations staff after hours and on weekends via Cell phone, as needed
- Develop and maintain an ongoing selfimprovement program
- Perform other related duties as assigned
Skills/Abilities Required:
- Must be Bilingual in French (Written & Spoken)
- Strong interpersonal and communication skills dealing with both external customers and with internal customers at all levels of an organization
- Ability to multitask and work under the stress of the needs of varied client/internal issues; it is vital to maintain composure in high activity situations
- Strong attention to detail and organization skills
- Must be selfmotivated and also have the ability to motivate and direct Operators
- Ability to work in a team environment
- Intermediate to advanced skills in MS Word, Excel, Streets & Trips/Mappoint
- Strong knowledge of Canadian geography, truck/trailer equipment and GPS tracking
- Possess good phone mannerism
- Accessible 24/7 to handle coverage or emergency situations
- Availability to work oncall (via phone) on a rotating basis with other CSR's (approximately 1 weekend per month)
Education Requirements:
- Minimum Grade 12 Diploma
- Post-Secondary education in a logistics program and/or combined industry experience is an asset
Job Types:
Full-time, Permanent
Salary:
$50,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Experience:
- Customer service: 1 year (required)
Language:
- French (required)
Work Location:
Remote
Salary:
From $50,000.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 10 hour shift
- Weekend availability
Work Location:
One location
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