Call Center Representative - Mississauga, Canada - Commissionaires Great Lakes

Commissionaires Great Lakes

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Commissionaires is Canada's largest private sector employer of veterans with over 22,000 employees across Canada. We are a not-for-profit organization with a social mandate to provide meaningful employment to former members of the Canadian Armed Forces, the Royal Canadian Mounted Police and others who wish to contribute to the security and well-being of Canadians._

Overview:
Commissionaires Great Lakes offers an immediate opportunity for a versatile, highly motivated Customer Service Professional.

We are looking for an individual with excellent interpersonal and verbal communications skills, strong working knowledge of computer systems, a positive attitude and the ability to provide excellent customer service for our client's call center.

As a front-line representative of our company and client's site you must be highly reliable, work well under pressure, able to work with mínimal supervision, have the ability to multitask and be a professional who takes pride in your dress, deportment and performance at all times.

Job Profile:
The commissionaire will report to and work with the Site Supervisor and Area Manager. He/she will utilize the post orders to provide superior customer service, professionalism and protection to their client information/assets.

Job type: Full-Time
Reports to: Site Supervisor
Anticipated start date: March 13th 202
Hourly Rate of Pay: $18.60/hr
Hours of work: 8:30 am 4:30 pm (Mon
Fri)
Accessible by Transit: Yes
Number of positions: 1
Duties include, but are not limited to:_
Strong verbal and written communication skills for discussing topics with clients/customers;
Active listening skills to determine customer needs and a best course of action;
Ability to be patient and friendly with all types of customers;
Document controlling mail, fax and other duties;
Ability to sit/stand for longer period;
Flexibility and adaptability to work in a fastpaced environment;
Familiarity with computers and telephone etiquette;
Ability to troubleshoot issues and provide clear and concise directions to customers;
Prior work experience in a customer service environment;
Excellent interpersonal and customer service skills;
Be able to speak, read, and write English;
Be able to work well in a team friendly environment;
Maintain a positive attitude and enjoy helping others;
Exercise independent judgment, decision making and problemsolving abilities;
Basic to intermediate computer skills are required;
Other duties as assigned by the Children's Aid Society (CAS), or the Regional Manager.

Required Qualifications:

Emergency First Aid with CPR
Vunerable Sector Check;

We also offer Excellent Benefits:

Medical and Dental
Employee assistance program
Family Assistance program Coaching and counselling support
Career Planning, Retirement, Shift work, Relationships, Financial Planning, Childcare and Parenting, Smoking Cessation, Nutrition, Lifestyle changes etc.
Online Resources elearning, interactive tools, health and wellness, life balance and workplace articles.

CPID#PCA005