Fashion Dropshipping: Customer Email Support
1 month ago

Job summary
We are looking for a reliable and experienced Email Customer Support Representative to handle customer inquiries for our fashion eCommerce (dropshipping) stores.Responsibilities
- Respond to customer inquiries via email in a timely and professional manner
- Handle questions related to: Order status & tracking, Shipping delays, Returns, refunds, and exchanges, Product details (sizes, fit, materials), Communicating with supplier
, - Follow store-specific SOPs and response templates
- Escalate complex cases (chargebacks, quality issues) to the backend team
- Maintain a polite, empathetic, and brand-aligned tone at all times
- Ensure accurate documentation of customer interactions
- ,
- Prior experience in email customer support for Shopify or eCommerce stores
- Experience with fashion or apparel stores is a strong plus
- Strong written English (Hebrew is a plus but not required)
- "and organized/Able
Job description
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