Bilingual Collections Officer - Toronto, Canada - Fairstone
Description
Are you an experienced collection officer with prior experience working with high-risk accounts?Are you passionate about the automotive financing industry?
Are you well versed with provincial regulations?
Do you want to work with a company that loves to promote from within?
If this sounds like you, we would love to hear from you
WHO WE ARE:
Eden Park Inc. ("Eden
_Park")_ is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden
_Park_ has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.
EdenOUR VALUES:
- One Team Mindset
- Respect, Trust and Integrity
- Service Obsessed
- Continuous Improvement
A regular day for you will include:
- Provide excellent service while ensuring exceptional results in the collection of financial loans.
- Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
- Use company-specific policies and procedures to maintain and coordinate firm payment recovery.
- Assess and mitigate risk by referring accounts for further action.
- Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
- Achieve individual collection targets to meet Department and Company-wide goals.
- Complete other collection responsibilities, as assigned.
Must haves- You possess excellent verbal and written communication skills in French and English.- You thrive in a fast-paced, ever-changing environment.- You have great conflict-resolution skills and the ability to make decisions independently.- You remain calm while solving issues and have the patience to de-escalate difficult situations.- You are tech-savvy and know your way through Microsoft Office Suite and Outlook.- You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.- You have at least 3 years of working with high-risk accounts in the auto financing industry- You can collaborate well with various teams and departments.- Clear criminal reference check.
- awesome to have
- Postsecondary education in Business Administration
- You have demonstrated work experience with subprime consumers
- You speak French
Working condition:
- You have flexible availability to work.
Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating: 8:30 am-5:00pm, 9:30 am-6:00 pm, 12:30-9:00pm, and two Saturdays a month.
Perks you'd love:
- You have the opportunity to be a part of an awardwinning, fastgrowing company
- Have a direct line of sight to the highlevel workings of all deals
- Work in an entrepreneurial environment that encourages creativity
- Be encouraged, empowered, and challenged to be your best
- Be provided opportunities to learn continuously and develop professionally
- Work with a dynamic high performing team who thrive on the challenge to reach their highest potential just like you
- Our innovative culture promotes ongoing learning opportunities with training and mentorship
- We have a vibrant and openconcept office environment stacked with snacks. We are known to unwind over a game of pool, table tennis or foosball
- Competitive compensation package commensurate to experience
- Our team is one big family, and we always keep everyone updated on important communication
- Corporate discounts with over 5000 partners across North America
- We offer extended health coverage with an additional health spending account and an employee assistance program.
WE ARE PROUD TO BE:
Montreal's Top Employers 2023 by Canada's Top 100 Employers
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.
Learn more:
Follow us on LinkedIn:
- If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Time Type:
Job Type:
Permanent
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