Customer Service Manager - Surrey, Canada - CAN ASIA ENTERPRISES LTD.
Description
Work Term:
Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
Work setting:
- Urban area
- Rural area
- Willing to relocate
- Computer products store
- Retail/wholesale establishment/distribution centre
Tasks:
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve problems that arise, such as customer complaints and supply shortages
- Plan, organize, direct, control and evaluate daily operations
- Recruit, hire and supervise staff and/or volunteers
Supervision:
- Staff in various areas of responsibility
Transportation/travel information:
- Willing to travel
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability:
- Adaptability
- Analytical
- Collaborative
- Creativity
- Efficiency
- Energetic
- Goaloriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Interpersonal awareness
- Judgement
- Organized
- Team player
Financial benefits:
- As per collective agreement
Other benefits:
- Free parking available
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