User Support Technician - Abbotsford, Canada - MEVIS CONSULTING INC
Description
Work Term:
Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
- Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
Work setting:
- Relocation costs not covered by employer
- Consulting firm
Tasks:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
- Provide customer service
- Manage incidents
Computer and technology knowledge:
- Information Technology Infrastructure Library (ITIL)
- Jira
- Device drivers
- Networking software
- Networking hardware
- Internet
- Servers
- File management software
- Programming software
- Web service design
- Programming languages
- Software development
- Wireless networks
Transportation/travel information:
- Public transportation is available
Work conditions and physical capabilities:
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Other benefits:
- Learning/training paid by employer
- Other benefits
- Parking available
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