Guest Services Agent - Vancouver, Canada - Hotel Blu Vancouver

Hotel Blu Vancouver

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment.

You will be responsible for attending to the day to day front of house operation, as well as conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various hotel operating reports.

JOB REQUIREMENTS:

Experience in all aspects of customer service and people management
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
Able to respond quickly in a dynamic and changing environment
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Able to effectively communicate both verbally and in writing

DUTIES:

Participating in all aspects of the Front Desk operation while assisting the Guest Services Supervisor and Guest Services Manager, to ensure a smooth operation and the highest level of guest satisfaction; ensuring all Front Office standards and procedures are consistently followed and adhered to.
Relief Night Audit duties on Wednesdays and Thursdays and when required. Preparing for and executing the end of day process for the Front Office; ensuring all systems are restored for the next day's operations.
Acting as a liaison with guests and residence in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees
Ensuring that all Health & Safety standards are met, procedures followed, and employees possess the correct knowledge and tools to work safely and efficiently. Attending hotel training programs as needed.
Performing other duties as assigned

APPLICABLE SKILLS:

Excellent customer relations skills
Impeccable timemanagement skills
Adaptable to change and be able to handle multiple priorities under pressure
Eager and focused to exceed guest expectations
Knowledge of Opera Cloud a strong asset

Job Types:
Part-time, Permanent

Part-time hours: 24 per week

Salary:
$21.00-$23.00 per hour

Benefits:

Dental care
Extended health care

Schedule:

8 hour shift

COVID-19 considerations:
Federal and Provincial protocols are followed.

Experience:

Front Office: 2 years (required)

Work Location:
In person