Patient Care Assistant - London, Canada - HCCSS South West | SSDMC du Sud-Ouest
3 weeks ago
Description
Job Description:
_CARE AND BE CARED FOR - THIS IS YOUR HOME_:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place
:
As a
Patient Care Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?:
- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies and equipment
- Process and assist in managing confidential patient records
- Enter, update and maintain a high volume of patient data in the electronic database
- Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
- Provide backup support to other positions, as required
What must you have?:
- Postsecondary diploma or equivalent experience (minimum)
- 2+ years' related office experience is an asset
- Accurate keyboarding/dataentry skills
- Excellent organizational skills and ability to work independently with mínimal supervision
- Advanced multitasking skills, with the ability to meet performance and service goals
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wideranging cultural, ethnic and socioeconomic backgrounds
- Excellent oral and written communication skills, including strong listening skills
- Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
- We have a mandatory COVID19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID19 vaccination status prior to start date.
What would give you the edge?:
- A college diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Home and Community Care Support Services
- Ability to speak French or another second language
What do we offer?:
We know wellness is supported with work-life balance.
In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
Who are we?:
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us?:
If you're interested in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment**:
- Please ensure your cover letter clearly identifies the office locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, or Owen Sound)._
- We thank all applicants for their interest; however, only those selected for an interview will be contacted._
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