Customer Service Representative - Surrey, Canada - Highland Foundry Ltd.

Description

Customer Service Representative
Highland Foundry Ltd. - Surrey, BC V4N 3N6


Department Sales & Marketing

Job Title:
Customer Service Representative

Reports to GM and in dotted line to Sales & Customer Service Manager
Highland Foundry Ltd. (HFL) is a world-class manufacturer of steel and stainless-steel castings for heavy industrial use. As a globally recognized leader in the foundry industry, HFL serves a diverse market including the ever-developing Energy Sector, ranging from Oil & Gas to Nuclear


Type:
Full time

Status:
Full-time (40 hours/week)

Work Location:

th Street, Surrey B.C.

Job Summary:
We are looking for a Customer Service Representative. You will be responsible

for processing quotes and PO's for Highland Foundry and for building and maintaining a strong relationship with our long term partners.

Responsibilities:

• Build and maintain sustainable customer relationships and trust through open and interactive communication.
• Regularly contact customers who are behind average order entry.
• Ensure customer satisfaction and provide professional customer support.
• Listen to customers' concerns, issues and questions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits with a positive, empathetic, and professional attitude toward customers at all times. Follow up to ensure resolution.
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Sharing internally customer feedback.
• Communicating and coordinating with colleagues as necessary.

Education and Skill Requirement

• Minimum 5 years of experience in Customer Service.
• Ideally experience in the Metal Casting Industry and basic knowledge of metal casting principles.
• Excellent organizational, analytical, and problemsolving skills.
• Ability to learn fast with a strong professional drive.
• Excellent verbal & written communication skills.
• Ability to work in groups and independently.
• Strong interpersonal skills.
• Effective phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multitask, prioritize, and manage time effectively while paying strict attention to detail.
• Minimum High school diploma.
• Excellent organizational, analytical, rigorous and problemsolving skills
• Ability to work under pressure.
• Familiarity with ERP systems is an asset.

Salary:
$40,000.00-$60,000.00 per year


Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Profit sharing

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Surrey, BC V4N 3N6: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)

Work Location:
In person