- Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions
- Serve as the primary contact for wholesalers, including managing contracts and invoicing
- Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems
- Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
- Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager
- Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork
- Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- Superior communication skills, both verbal and written, and a calm and capable demeanour
- Proven sound judgement and proactive and creative problem solving skills
- A strong aptitude for attention to detail
- Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment
- A professionally groomed appearance
- A positive and pro-active attitude
- Previous Reservations or Group Coordinator experience
- Previous Supervisory/Management experience an asset
- Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
- A valid Class 5 Driver's License or equivalent
- An employment duration commitment will be required.
- A mutual understanding of your employment duration will be determined during your interview.
-
Reservations Supervisor
2 days ago
The Wickaninnish Inn Tofino, CanadaReservations Supervisor · Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel. · We are dedicated to fostering a cult ...
-
Reservations Supervisor
1 week ago
Château de Mercuès Tofino, Canada Full timeJob Description · Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel. · We are dedicated to fostering a culture of be ...
-
Tsawaak Resort Supervisor
1 week ago
Tla-o-qui-aht First Nations Tofino, CanadaResort Supervisor Job Description Wage: $23/hour · - _________________________ · Title · Resort Supervisor · Reports To · Management of Tsawaak RV Resort & Campground · Summary · This is a hands-on working position. The Supervisor is expected to work independently, as a team · me ...
-
Guest Services Agent
1 week ago
Pacific Sands Beach Resort Tofino, Canada**Position Title**: Guest Services Agent · **Schedule**: As operations require, including evenings, weekends and statutory holidays · Reporting to the Guest Services Manager and Supervisor(s) the Guest Services Agent will ensure an optimal guest experience through the highest qua ...
-
Contract manager
2 days ago
Relais & Châteaux Tofino, Canada CDIEntreprise : · We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. · While situated in one of the most beautiful places in the world, the success o ...
-
Reservations Agent
3 days ago
The Wickaninnish Inn Tofino, CanadaReservations Agent · Join our Front Office Team as a Reservations Agent where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel. · We are dedicated to fostering a culture of b ...
Reservations Supervisor - Tofino, Canada - Wickaninnish Inn
Description
Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.
As a Reservations Supervisor you will:
A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn:
By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.
Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:
Salary: $50,730.00 per year.
