Bilingual Customer Service Call Centre Associate - Edmonton, Canada - The Brick
Description
Is this job for you?:
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
WELCOME HOME
Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada's largest service repair and installation company
Responsibilities:
- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
- Follow up with customers to identify and support their needs
- Offer valueadded solutions and promote customer loyalty by providing exceptional customer support
- Correspond with retailers and customers verbally and electronically
- Maintain up to date knowledge of new policies, procedures, and products
- Process routine clerical transactions in between calls
- Communication with TGS' network of professional service providers
Qualifications:
- Bilingual in French and English
- Previous experience in a call centre or customer service environment required
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail
- Superior organizational, and multitasking skills
- Strong analytical and decisionmaking skills
- Strong desire to take ownership and accountability of task completion
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams
- Ability to work effectively with and without supervision
Why Transglobal:
- Flexible "employerpaid" benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Employee discounts & Personal "Paid" days off
- Recognition, incentives, prizes and giveaways
We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
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