DIT - Junior Technical Support Engineer (Google Cloud) (ON) - Hamilton - Connex Telecommunications Inc.

Description

Hamilton, ON, Canada

Job Description

Posted Friday, January 16, 2026 at 5:00 AM

DependableIT is a trusted Canadian leader in customer experience, managed IT, and advanced technical support services. For over two decades, we've partnered with North America's leading organizations to deliver reliable, scalable, and innovative solutions across cloud, AI, and managed services.

As we continue to expand our Managed Services and Google Cloud capabilities, we are investing in early-career technical talent who are eager to grow, learn, and develop hands-on experience supporting modern cloud and AI-enabled environments under the guidance of senior technical leaders.

At DependableIT, we believe in developing talent from the ground up. You'll join a team that values learning, ownership, and continuous improvement, with hands-on exposure to real client environments and the support needed to grow into a confident, capable cloud professional. This role offers a clear pathway into advanced cloud engineering, managed services, and AI-enabled support roles as part of DIT's long-term technical growth strategy.

Role Overview:

We are seeking a Junior Technical Support Engineer (Google Cloud) to join our Managed Services division. This role is designed for an early-career technical professional who is looking to build strong foundational experience supporting client environments on Google Cloud Platform (GCP).

You will initially shadow senior technical resources, supporting day-to-day operations, monitoring, and troubleshooting activities. Over time, you will transition into a fully client-facing role, owning defined components of client environments and participating in on-call and escalation rotations.

Base Salary: $70,000 – $90,000 CAD annually, based on experience

Report to: Vice President or designate

Location: Hybrid (Hamilton, ON) – travel as required

What We Have to Offer:

Comprehensive health and dental benefits

Paid training and certification opportunities

Structured mentorship from senior cloud and managed services professionals

Clear growth path into intermediate and senior technical roles

Exposure to advanced cloud, AI, and enterprise-grade client environment

Working as a Junior Technical Support Engineer (Google Cloud), You Will:

C loud Infrastructure & Managed Services

Support day-to-day operations of client GCP environments, including IAM, networking (VPCs), compute, and storage services.

Monitor system health, uptime, and performance using established tools and dashboards.

Assist with incident response, troubleshooting, and root cause analysis under the guidance of senior engineers.

Execute routine maintenance tasks, configuration updates, and platform housekeeping activities.

Follow GCP and DIT best practices for security, reliability, and cost awareness.

AI Environment Maintenance & Evergreening

Assist in monitoring AI and data workloads in production environments, including basic performance and reliability checks.

Support data ingestion and processing pipelines (e.g., Pub/Sub, Dataflow) by validating data flow and flagging issues.

Participate in evergreening activities such as platform updates, API changes, and feature rollouts.

Help maintain consistency between development, staging, and production environments.

Client Success & Technical Leadership

Gradually take ownership of defined technical tasks and services for assigned clients.

Participate in client calls and reviews alongside senior team members, building confidence and communication skills.

Document procedures, runbooks, and operational processes as part of ongoing service improvement.

Collaborate with internal delivery, cloud, and security teams to support high-quality service delivery.

Participate in on-call or after-hours support rotations as required.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.

0–3 years of experience in a technical support, IT operations, help desk, cloud support, or junior engineering role.

Basic hands-on exposure to Google Cloud Platform (GCP) or other public cloud platforms.

Strong interest in cloud infrastructure, managed services, and modern technical environments.

Solid troubleshooting skills and a willingness to learn in production environments.

Preferred Qualifications

Google Cloud certifications such as Associate Cloud Engineer or Cloud Digital Leader.

Familiarity with core GCP services such as Compute Engine, Cloud Storage, IAM, and networking.

Basic exposure to monitoring, logging, or observability tools.

Introductory experience with scripting, Infrastructure-as-Code, or automation concepts is an asset.

Strong communication skills and a customer-focused mindset.

French/English bilingualism is an asset

Additional information:

Candidates must be legally able to work in Ontario, Canada

Candidates should not be convicted of a criminal offense for which a pardon has not been received