ITSM Analyst - Saint-Laurent, Canada - DELAN - IT Head Hunters

Description

Tasks/Responsibilities

The ITSM Analyst will be responsible for contributing to the establishment of an incident management structure in a growing company.

MORE PRECISELY

• Promote continuous improvement of request management processes
• Analyze current processes and identify optimization opportunities
• Ensure sound change management and optimal operational efficiency
• Maintain technical documentation and monitor incident management metrics

PROFILE

• 3+ years of experience in IT
• Professional experience in setting up incident management processes
• Mastery of ITSM software and knowledge of ITIL best practices
• Experience with ServiceNow (strong asset)
• Strong interest in change management and continuous improvement
• Strong collaborative spirit and excellent communication skills
• Ease of executive communication (VP and senior management)
• BAC in computer science or equivalent
• Bilingualism required (French and English)