Account Service Representative - Vancouver, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Account Service Representative

What is the opportunity?

NOTE:
This position is an entry level to work casual hours. You must have availability Monday - Friday.

What will you do?

Provides consistent service within established Client Service Commitments established for each department.
Ensures all documents are examined for completeness and accuracy, and takes appropriate steps to correct for client.
Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader.
Employees understand and accept change as it relates to their role and commitment to client fulfillment.
Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
Ensures all authorities (SECAF, Delegated Authorities, Anti Money Laundering, Systems access etc) are adhered to, reviewed and understood.
Employee takes personal accountability for high achievement; actively participates in coaching opportunities, and learning opportunities to improve their individual and team contribution.
Demonstrate six Principles of

Problem Resolution:
(Assume the client is right, Take ownership, Demonstrate concern, Apologize sincerely, solve the problem, Go the extra mile).

What do you need to succeed?

Must-have

Be able to lift 30 pounds
You would need to be available 6 days a week; working a variety of shifts from between 7:00 am 6:00 pm
Position is required to cover vacation and peak volumes (for us the weeks of Christmas and summer, May thru Sept)
Ability to work on tight timelines and high volumes of work in production environment
Numeric keyboard skills is a must

Nice-to-have

Achievement Motivation
Cash Handling Experience
Team Player

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
A worldclass training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Summary

Address:

VANCOUVER, British Columbia, Canada

City:

CAN-BC-VANCOUVER

Country:

Canada

Work hours/week:

0

Employment Type:

Part time

Platform:

Technology and Operations

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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