Senior Customer Operations Data Analyst - Vancouver

Only for registered members Vancouver, Canada

3 days ago

Full time

About The Company:

At Scribd Inc.
our mission is to spark human curiosity join our team as we create a world of stories and knowledge democratize the exchange of ideas and information empowering collective expertise through our four products Everand Scribd Slideshare and Fable this posting reflects an approved open position within the organization.

We support a culture where our employees can be real
and bold where we debate commit as we embrace plot twists
& where every employee is empowered to take action prioritizing customer needs when comes workplace structure believe balancing individual flexibility community connections through flexible work benefit scribd flex that employees partnership manager choose daily work style that best suits their individual needs occasional in person attendance required for all scribd inc employees regardless location so what are looking new team members well hire grit textbook definition demonstrating intersection passion perseverance long term goals at scribd inc inspired potential unlock ask each employee pursue gritty approach work tactical sense grit handy acronym outlines standards hold ourselves other here s what means you showcases ability set achieve goals results contribute innovative ideas solutions positively influence broader team collaboration attitude about role & team senior customer operations data analyst will play pivotal role analyzing support data primarily tickets user feedback understand issues insights enhance decision making improve overall user experience cross functional teams uncover root causes customer support challenges opportunities ideal candidate self starter thrives fast paced ever changing environments passionate advocate improving customer journey data driven insights scribd first formal analytics hire customer support department unique opportunity shape drive analytics function hand on work collect analyze data related key metrics service level agreements quality assurance contact rate customer support satisfaction refunds churn cost supports ensure data driven insights used enhance decision making improve overall user experience key attributes success mindset advocacy strong approach problem solving thrive dynamic environment understands leverage technologies ai enhance cs operations exceptional communication presentation skills translate complex into clear actionable recommendations technical non technical stakeholders understanding measurement methodologies reporting capabilities ad platforms google ads meta ads plus passion analyzing behavior proven combine product level cs data understand drivers performance agile workflows collaborate product research operations teams detail oriented analytical critical thinking problem solving skills independently manage multiple tasks prioritize effectively meet deadlines fast paced environment nice have working bpos outsourced environment want learn more life scribd

Job description

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Senior Customer Operations Data Analyst - Vancouver

About The Company:

Job description

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