Operations Manager - Dartmouth, Canada - A Bell Group of Companies

A Bell Group of Companies

Verified Company

Dartmouth, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Operations Manager - Fire and Marine Technical Services

Dartmouth, NS

As our Operations Manager - Fire and Marine Technical Services, the successful canadidate will be responsible for leading a team of technicians and customer support specialists in the daily delivery of a wide variety of high quality fire and marine safety services and solutions to our industrial, institutional and commercial customers.

Some of the additional expectations of this role include:

Managing multiple projects/contracts of varying scopes and complexity, including day to day business, to ensure that all activities follow client, company, regulatory and safety requirements
Ensuring effective operational execution through regular review of daily work execution including preparation for work, optimization of material utilization, inspection of work progress, equipment, and worksites; and completion of requisite reports and documentation;
Stewarding branch financial performance through maximization of market potential as well as management of operating expenses including staffing, inventory, and capital assets;
Supporting achievement of sales and service delivery plans, programs, and processes, in consultation with the sales, business development corporate leadership team;
Optimizing local service delivery opportunities and existing client relationships, vendor relationships, operational effectiveness, customer experience and overall profitability;
Engaging customers in an effective and timely manner to build meaningful customer relationships and proactively respond to identified issues and concerns;
Building, managing, and developing a high performing, cohesive team possessing the requisite training, skills, and customer focus to deliver high quality service and grow market opportunities;
Monitoring the efficiency and productivity of the team, and motivating team members to achieve and exceed assigned performance objectives. ;
Fostering a work environment conducive to open communication, initiative, and team work to maintain high levels of morale and a welcoming growthoriented mindset; and
Championing safety leadership and high quality service in all aspects of the operation.
Operationally driven, reinforcing accountability, execution, and continuous improvement;
Able to lead a diverse team to safely execute highquality work ontime, every time;
WIlling to get their hands dirty, when necessary, supporting execution pf marine related work both in the shop and on client sites;
Customer oriented, demonstrating attention to delivering toptier service, timely support and valued solutions;
Adaptable to the changing situations and priorities of a diverse and fastpaced operation;
Collaborative and communicative in their approach to managing relationships with team members, clients, colleagues, vendors, and all stakeholders;
Solutions focused, analyzing information and situations in a timely and decisive manner and taking action;
Observant, with a keen attention to detail and a curiosity that drives continuous learning;
Professional, highly motivated and a team player; and
Able to work overtime and travel overnight to support operational requirements.
5+ years of experience in an operational management role leading a field service delivery team or similar operating environment;
Experience in the marine, fire, life safety, mechanical, or other related technical field; and
Industry or postsecondary training in field or operations management, marine services, fire protection, or related field would be considered an asset.

NOTE:
All combinations of education in a related and experience will be considered.

Given the nature of our operations, they must possess a valid driver's license and be able to travel to remote client sites and other operating locations.

Overtime may be necessary; therefore, flexibility in hours of work will be required.

KDP offers a competitive compensation, benefits and leave package.

If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.