Operations Manager - Richmond, Canada - Allied Universal®
Description
Operations Manager - YVR Aviation (AUSAviation)Overview:
We are North Americaas leading security services provider with over 300,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture.
There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team.
For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more We also offer company paid uniforms and part-time and flexible schedulesSUMMARY:
Reporting to the Operations Director, the Operations Manager is responsible for implementing the operational plans for the Vancouver International Airport.
This position is a key driver for fostering a workplace culture aligned with G4S Aviation core values:
Integrity, Service Excellence, and Teamwork. The Operations Manager is responsible for up to 40 Service Delivery Managers and Screening Officers.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
that may typically be assigned to this position include but are not limited to:
Effective Operations
a Ensures the efficient and effective day-to-day service delivery to CATSA and other stakeholders
a Executes plans to achieve KPIs and meet screening compliance targets
a Reduces the number of adverse security incidents and improves the detection of threats through the screening process by engaging staff and addressing poor performance
a Ensures compliance with standard operating procedures (SOPs), and adherence to Company policies, objectives, and goals
a Identifies operational strengths and weaknesses and takes action to improve service delivery
a Conducts security briefings and delivers key screening messages to the team; ensures daily briefings and reports are provided to the team
a Ensures that all client and stakeholdersa complaints, problems and requests are investigated and effectively resolved in a timely manner
a Establishes and maintains positive, respectful, and productive working relationships with Union representatives
a Provides feedback to Capacity and Duty Managers to improve the efficient deployment of the screening personnel
a Improves the passenger experience by reducing queue times where possible by ensuring that while security measures are paramount, that passengers are always treated with dignity and respect
a Leads and/or participates in special projects
Employee Engagement and Performance Management
a Provides leadership, mentoring, support to the Service Delivery Managers and Screening Officers
a Coaches, inspires and motivates team through regular communication and feedback
a Conducts regular performance reviews for their direct reports, provides regular feedback and suggestions to improve productivity and performance
a With support from the HR team, ensures correct interpretation and adherence to the collective agreement on matters including, but not limited to, workplace investigations and progressive discipline
a Issues corrective action and discipline as required up to and including termination
a Conducts workplace investigations; acts as management representative in disciplinary and grievance proceedings at Step 1
Employee Development
a Works in collaboration with the Training Department and their teams to maintain established training standards; identifies training needs for the members of their teams and provides input to Training and HR
QUALIFICATIONS:
a College or University Degree or equivalent combination of education and experience
a Five yearsa experience in a management role, preferably in a unionized environment
a Two yearsa experience as a Manager in an operational setting highly preferred
a Strong working knowledge of rotational shifts, site schedules, SOPs, KPIs an asset
a Working knowledge of an airport operations and environment considered a strong asset
a Understanding of attendance management program and progressive discipline is required
a Proven ability to work effectively with employee groups and build partnerships at all levels of the organization
a Proven ability to implement performance management / discipline with direct reports
a Ability to work shifts as required by Operations; ability to work irregular hours and attend to serious operations incidents after hours
a Must be eligible to attain and maintain the appropriate level of Federal and Transport Canada security clearance
SKILLS:
a Efficiency In Oral And Written Communication
a Leadership, Coaching, Mentoring, Motivating
a S
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