Specialist, Service Delivery - Toronto, Canada - Ontario Health

Ontario Health

Verified Company

Toronto, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province.

Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.

How we work together is reflected through our five values:
integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us.

Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day
Health care spending account
Premium defined benefit pension plan
3 personal days and 2 float days annually
Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs.
Career development opportunities
A collaborative values-based team culture
A Wellness programs
A hybrid working model
Participation in
Communities of InclusionWant to make a difference in your career? Consider this opportunity.
Here is what you will be doing:
Delivers support services to engage facilities involved in data submission to Ontario Health's Information Systems/Programs (e.g., WTIS, eCTAS, ORRS, SETP)
Supports and trains facility resources on data submission business processes and reporting tools
Works closely with facility resources and internal team members to monitor deliverables to ensure timelines and program goals and objectives are met
Engages in planning and implementation activities to help support execution of process improvement initiatives to promote overall reduction of errors associated with data submission to Ontario Health's Information Systems/Programs (e.g., WTIS, eCTAS, ORRS, SETP)
Responsible for managing access control and user registration processes for various OH information systems-
Supports facility technical resources through testing activities to ensure hospital systems meet OH requirements for high quality data submission to various OH products/services-
Proactively engages with facility clients, stakeholders and internal teams to effectively manage relationships and establish a trusted advisor role
Provides initial investigation and root cause analysis on user reported system issues and supports resolution
Supports the development of innovative approaches for addressing business, project and operational support needs
Recognizes and identifies business process issues impacting facility clients, stakeholders and internal teams through gained business/process knowledge, systems expertise, and data analytics capabilities
Identifies risks and issues related to project completion, including the identification of options for resolution and recommended course of action
Maintains facility information databases and profiles consistently and accurately
This role requires after-hours and/or weekend work
Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested

Here is what you will need to be successful:
Education and Experience- An undergraduate degree with a major/minor in healthcare administration, informatics, business, or equivalent experience is preferred- 3 to 5 years of previous experience in a customer service and/or technical support role acting as a trusted advisor is required (preferably in a healthcare setting)- Successful applicants should have experience with corporate and/or business-related communications

Knowledge and Skills- Highly organized, detail-oriented, service-minded individual possessing excellent time and priority management skills- Conceptual understanding of project management and implementation frameworks and/or agile processes- Understanding of HL7 messaging and other data standards is an asset- Familiarity with hospital information systems (HIS) is an asset- Thrives in a fast paced and dynamic environment; able to think and act quickly, is flexible and adaptable to change- Proactive self-starter, quick learner, energetic- Works well with people from different disciplines with varying degrees of technical/clinical experience- Advanced problem solving and business judgment skills is an asset- Good verbal and written communication skills to effectively present information to relevant stakeholders- Knowledge of MS Teams, SharePoint, Microsoft Word, PowerPoint and Excel is required- Knowledge in SAS programming, Windows desktops, servers, Active Directory, Domain Controllers, and Networking concepts will be an asset- Demonstrated excellence in customer service

Employment Type: Permanent Full-Time

Paygrade: 4

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date:
March 22, 2024

Note:
As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not