Field Service Technician - Surrey, Canada - Columbia Business Systems

Description

Highly regarded for our premium level of after-sales service support, and our commitment to Total Customer Satisfaction, Columbia Business Systems is looking for dynamic individuals with the skill set and attributes to meet the following responsibilities:

• Provide timely Customer service through professional skill & courtesy
• Install, service & maintain Columbia Business Systems multifunctional products at the Customer's premises within our specified guidelines and quality assurances while upholding our commitment to Total Customer Satisfaction
• Diagnose/troubleshoot with precision and repair or replace equipment components as necessary
• Troubleshoot and resolve connectivity issues for printing, scanning, and integrated solutions
• Meet & exceed all required company Standards, including First-Time Call Completions, and asset management of tools, parts inventory, and other company property
• Maintain vendor certifications

Desired Skills & Experience

Additional key qualifications required for this role:

• A team player who is comfortable keeping up with the daily delivery demands, able to tend to the technical requirement of servicing our customers' multi-functional printers (MFP's) and copiers
• Communicates effectively with Customers and fellow employees
• A good understanding of PC & Mac Environments and experience in configuring Network Devices
• Well organized, selfmotivated individual, requiring little supervision
• Mechanically inclined, with proficient technical skills & aptitude
• A graduate of a postsecondary technical program
• A valid driver's license and reliable vehicle is required

We offer ongoing training for our full line of MFP's as well as the software solutions we carry.

This is a full-time position and compensated with a package that consists of a salary, complete medical benefits, and a comprehensive car allowance.