Office Services Clerk and Administrative Assistant - Saint John, Canada - EY

Verified Company

Saint John, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

You'll join our Enterprise Support Services (ESS) team, helping to support the important business enablement functions that keep our organization running strong.

You will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability.

The hybrid role of Office Services Clerk and Administrative Assistant provides both administrative and facilities support to internal and external clients, while working in tandem with your ESS colleagues.

You are a driven administrative professional who is solution-oriented, while striving to understand and anticipate customer's needs to exceed expectations.

This role requires in-person presence Monday through Friday, inclusive.

Your key responsibilities

Office Services

Greeting visitors: Receive and welcome visitors to the office in a professional, courteous manner
Answer queries, direct calls and monitor shared mailbox
Facility maintenance: Coordinating office maintenance/furniture repairs
Maintain security badges: track all visitor and temporary building and/or office security badges
Meeting preparation: Room setup, including catering, dismantle/clean up
Mail/courier: sorting, distributing documents and packages, as well as preparing documents and packages for delivery
Equipment management: Understand and operate office equipment, place service calls as needed
Supply provisioning and inventory control: Ordering, maintaining and distributing office supplies
Occupational Health and Safety: Member of the OH&S committee and Crisis Response Team
Scanning/photocopying/binding
Maintain common spaces: wiping down counters, emptying dishwasher, maintaining reception area

Administrative Assistant

Engagement support: Indepth knowledge to support the client engagement management process, including tracking and reporting time and expenses as needed
Financial management support: Pivotal role with the engagement teams to provide reports and manage the billing process
Client Relationship Management (CRM): Support EY's CRM tool
Document preparation and management: Use EY branding standards to create and format documents/presentations
Travel arrangements: Provide travel options, book air and ground travel using our online system, as well as associated logistics
Meeting and events: Coordinate meeting room bookings, including technology, setup/tear down and catering where required

Skills and attributes for success

Committed to contributing to a strong team culture to ensure success
Ability to effectively meet customer needs, taking responsibility for customer satisfaction
Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
Ability to work in a fastpaced, team environment and under pressure of deadlines
Excellent written and verbal communication skills, including active listening
Effective time management and organizational skills
Develop and maintain relationships to efficiently leverage expertise
Sound judgement regarding confidential and sensitive matters
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
Embraces change and has experience with process redesign
Motivated and driven to continuously improve by learning new skills

To qualify for the role, you must have

Proficiency in English (oral and written)
Post secondary education and/or equivalent relevant experience
Exceptional customer service experience
Proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint) with proven ability to learn customized software/tools

Ideally, you'll also have

Reception experience
Professional services firm experience
Knowledge of French considered an asset

What we offer
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business

Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you

Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work.

We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.

We embrace diversity and are committed to combating systemic