- Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
- Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house.
- Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
- Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
- Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
- Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department.
- Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Conducts training regarding safety, security, department procedures and service guidelines.
- Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
- Other duties as assigned by Management
- COMPETENCIES WE ARE SEEKING:
- Previous experience as a Housekeeping Supervisor
- Proficiency with computers
- A team member with a positive attitude and a proven track record in results.
- Superior time management, organizational, problem resolution, and communication skills
- Strong leadership, supervisory and decision-making skills
- Strong commitment to quality & guest service
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housekeeping supervisor - Banff, Canada - Charltons Banff
1 week ago
Description
THE OPPORTUNITY: (Royal Canadian Lodge and Charltons Banff)
HOUSEKEEPING SUPERVISOR
REPORTS TO GENERAL MANAGER
THE COMPANY:
With over 90 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.
To learn more about InnVest Hotels, visit
THE ROLE:
The Housekeeping Supervisor is responsible to assist in managing the housekeeping operations, this includes rooms, public areas and back of the house areas to achieve and maintain the hotel's high standard of cleanliness.
ACTIVITIES:
The duties and responsibilities for the Housekeeping Supervisor include, but are not limited to the following:
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.
