Desktop Support - Edmonton, Canada - Epsilon solutions pvt ltd.

Epsilon solutions pvt ltd.
Epsilon solutions pvt ltd.
Verified Company
Edmonton, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.


  • Perform preventative maintenance and install upgrades and options
  • Ownership of incidents/requests from start until resolution
  • All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards
  • Resolve walk up requests for assistance including business hour
  • Support at walkup windows across North America Ability to mobilize a force of 520 people to provide an IT presence in various areas across North America
  • Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
  • Creation & verification of Knowledge Base (KB) articles
  • Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops
  • Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
  • Assist with server installs, repairs and maintenance as required
  • Assist with network issues and performance issues
  • Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
  • Assist with switch and router installs and replacements
  • Asset Management and Documentation in Service Now

Job Type:
Fixed term contract


Salary:
$18.00-$22.00 per hour


Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • Desktop support: 5 years (preferred)

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