Front Office Supervisor - Etobicoke, Canada - JD Residencies

Description

Front Office/ Supervisor

• Indulge in a sanctuary where every aspect caters to your comfort._

At J Dass Residences, we've crafted an oasis of luxury, complemented by surroundings that invite exploration. Immerse yourself in unparalleled comfort, both within our walls and in the vibrant locale that surrounds J Dass Residences.

Be a part of opening one of the most unique Hotel and Residence properties in Toronto.

We are currently seeking a
Front Office/Guest Service Supervisor to join our Hotel and Residence opening Team.

If you are ready to take the next step in your hospitality career and be a leader by example, train and guide a small team with a focus on providing unique and meaningful experiences for all of our Guests, then send us your Resume.

Reporting to the General Manager, responsibilities include:

• Supporting company and hotel policies and procedures including the promoting and participation in Health and Safety, and Guest Service initiatives.
• Participating in scheduling, supervising and training of all Guest Services staff including performance evaluations and development reviews.
• Ensure service standards are met and exceeded while actively seeking feedback and follow up on Guest comments.
• Overseeing the Group and Conventions from a Guest Services perspective from the preconvention to postconvention stage.
• Acting as liaison with key departments (Front Office, Conference Services, Housekeeping, to ensure a seamless arrival and departure process)
• Assisting the GM with interviewing and recruiting of new team members
• Liaise with VIP parties and special attention guests.
• Developing and implementing new systems and standards.
• Organizes and facilitates monthly meetings.
• Promotes health and safety audits for new and existing staff.
• Key contact for business relationships such as parking companies, transportation operators and other affiliated agencies and their representatives
• Seeks feedback on guest satisfaction and deals with challenges in accordance with our Mission Statement and philosophy of employee participation.
• Selects, trains, manages the performance of staff to ensure Fairmont Hotels and
• Standards and Mission Statement objectives are maintained at all times.
• Ensures awareness of all hotel activities and services and oversees the lobby area for cleanliness, maintenance, security and functionality.

Qualifications

• Minimum of three years in Senior Front Desk experience
• Hotel Opening Experience an asset.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
• Working knowledge of PMS, Windows XP, and Microsoft Office
• Must be able to work well under pressure in a fastpaced and constantly changing environment.
• Must possess excellent interpersonal, written and verbal communication skills.
• Must be a strong team player with proven leadership, development and delegating skills.
• Passion for service excellence and the ability to inspire employees to perform at a high level of guest expectation.
• Post-Secondary School Education with Diploma in Hotel Management an asset.
• Second or third language an asset.
• Professional manner, outgoing personality, and ability to work on own initiative.
• Clean driving license required. Must be able to drive Manual.

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps

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