Front Office Team Leader - Tofino, Canada - Wickaninnish Inn

Wickaninnish Inn

Verified Company

Tofino, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job opening criteria:

Jobs:

Team LeaderMinimum experience:
1 to 5 yearsPlaces:
Tofino, CanadaConditions:
Permanent contract
Full Time
Telework not accepted

The company:

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams.

Together we deliver the highest service standards in an engaging and supportive work environment.

Job description:

Join our Front Office Team as a Team Leader, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel.

Objectives:

Must support and assist the Front Office Supervisors as they are responsible and accountable for the actions of all Front Office Team Members. Work as a "handson" leader assisting the team as they strive to meet or exceed guests' expectations
Be the contact person for all guests or team members who may be requiring immediate assistance from Team Leaders, and/or follow up with guest concerns as necessary
Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department
Some duties may change due to COVID19 operating regulations/standards

A good relationship is built upon mutual and reciprocal appreciation.

We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn:
Benefits at Wickaninnish Inn

Profile description:

Desire to assist and lead by example and be a proactive member of the Front Office Leadership Team
Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
Must possess the ability and desire to lead a worldclass Front Office team
Excellent Human Resources skills are required;
Minimum 1year management or supervisory experience in the Hospitality Industry and/or a related service industry OR 2 years of frontline experience in a highend luxury facility is highly preferred
Excellent interpersonal, verbal and written communication skills are needed
Strong organizational skills, attention to detail, ability to multitask in a stressful environment, and creative problem solving skills are necessary
Working knowledge of Maestro, PMS, Microsoft Word, File Maker Pro, Excel, are assets
Must enjoy shift work and be able to work evenings, weekends and holidays
Valid Class 5 Driver's License
Ability to make a 1year commitment to the position
Ability to maintain all COVID19 operating regulations/standards
As a term of employment, all team members must have a minimum of one dose of a COVID19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required.
Reference: 9d6284dcb9464a55a1b8452a130fe51e