Operations Care Center Manager - Ottawa, Canada - Gateway Services Inc

Gateway Services Inc

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUMMARY:

The Facility Manager is responsible for day-to-day decision making and team leadership pertaining to all aspects of operations. Facility Manager will also oversee the deployment of corporate strategic plans within the site's operations.

This role will oversee the effective and efficient operation of all site processes in support of the organization's targets for productivity, quality, customer service, revenue, and profitability growth.

HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:

Oversee all day to day operations at the facility
Ensure all activities are performed safely and that the facility is maintained in a compliant state

- "Act like an owner" - demonstrate a strong business acumen when dealing with fellow employees, suppliers and customers

Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis
Collaborate with corporate, AVP and COO and Regional Manager on annual budget development
Utilize Key Performance Indicators to set objectives and drive facility performance
Analyze daily and weekly demand signals (intake) and manage ontime fulfilment of orders
Coordinate labor requirements against demand (short term and medium term)
Understand equipment capabilities required to fulfill demand
Coordinate tools operating supplies, packaging materials and products required to fulfill demand
Manage completion of orders from intake to delivery to ensure ontime delivery of orders
Maintain dashboards in PeT (our central order tracking and fulfillment software)
Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution
Monitor pending deliveries and expedite pastdue deliveries
Maintain and optimize routes for pickup and delivery efficiency
Manage inventory levels of product and supplies and coordinate reordering as required
Manage all aspects of the local workforce
Work in conjunction with HR on all hiring, terminations, and performance management
Coordinate and/or conduct training for all new and existing staff
Schedule personnel and coordinate coverage for absenteeism and vacations
Verify timecards to ensure accurate biweekly payroll; manage employee expenses
Drive continuous improvement and ensure facility is well maintained
Ensure equipment preventative maintenance schedules are adhered to
Participate in routine audit and continuous improvement activities
Manage implementation of special projects (new products, services or equipment related)
Model and reinforce Gateway's operational standards
Deploy policies, standards and procedures
Audit the facility to identify and close gaps versus Gateway's standards
Maintain facility in "tour ready" condition at all times.
Perform all operations and customer service duties including, but not limited to: loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative
Manage all local customer relations and interactions (intake, viewing and visitations, emergency pickups etc.)
Confidently address any, and all, client concerns (with or without support from other functional areas)
Engage with Sales team on local clinic retention and adoption initiatives or other clinicfacing sales activities
Perform other duties as required.