Automotive Service Advisor - Niagara Falls, Canada - Advantage Autopro

Advantage Autopro

Verified Company

Niagara Falls, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities for Service Advisor

Greet customers and offer excellent customer service from intake to release of their vehicles
Translate customerreported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and doublecheck that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases
Light cleaning duties keeping the office clean and sanitized

Qualifications for Service Advisor

Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge