Systems Technical Support Analyst - Calgary, Canada - Motiv Studio Ltd.
Motiv Studio Ltd.
Calgary, Canada
Verified Company
2 weeks ago
Description
Education:
College/CEGEP
- Experience: 1 year to less than 2 years
Work setting:
- Startup company
- Relocation costs not covered by employer
- Research and development institution
- Consulting firm
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Computer and technology knowledge:
- File management software
- Communication software
Transportation/travel information:
- Own transportation
- Public transportation is available
Work conditions and physical capabilities:
- Fastpaced environment
- Attention to detail
Personal suitability:
- Client focus
- Efficient interpersonal skills
- Organized
- Team player
Screening questions:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Long term benefits:
- Group insurance benefits
- Life insurance
Other benefits:
- Paid time off (volunteering or personal days)
- Team building opportunities
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
