Command Centre Manager - Mississauga, Canada - Live Patrol

Live Patrol
Live Patrol
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Company Description
Live Patrol Inc. is a live video monitoring company that is quickly growing, servicing multiple industries. Located in Ontario, with a few locations across Canada, Live Patrol Inc. offers unique and dynamic skills that deliver positive results and security.

With extensive experience in the security field, including great leadership, our state-of-the-art monitoring facility is equipped with advanced technology and proprietary software, operated by highly skilled professionals.


Reports To:
National Command Centre Manager


Job Duties & Responsibilities:


  • All duties assigned to operators, senior operators and supervisors
  • Report operating deficiencies to the National Command Centre Manager
  • Revising and maintaining procedures, business processes and workflows
  • Maintenance and technical support of all Command Centre equipment and software (operator
desktops, servers and networking equipment, 3rd party software solutions)

  • Assist Human Resources with new hire recruiting, supervision of new operator training and
training programs

  • Performance and Evaluation reviews of Monitoring Station Operators
  • Ongoing support of employee growth and development
  • Advanced maintenance and setup of alarm automation platforms (Avigilon, Immix, Security
Centre, Actuate etc.)

  • Maintenance and support of other platforms critical to the organization's success (Zendesk,
VOIP.MS etc)

complaints

  • Setup and maintenance of system access for Command Centre Operators
  • Collaborate with the National Command Centre Manager for the new process creation
  • Creation and distribution of staff schedules including timeoff requests
  • Responsible for KPI and other reports related to the Command Centre provides accurate
analysis and reporting of monitored and non-monitored accounts

  • Assign responsibilities and delegate tasks to operators as needed
  • Coordinate with the National Command Centre Manager to maintain Disaster Recovery plans
  • Assist with strategic planning and development relating to the West Coast Command Centre
  • Coordinate with National Command Centre Manager on the planning of new technologies and
upgrades to the Command Centre infrastructure

  • Be available to work operator shifts when other staff are unavailable
  • Work with the Technical Specialists to ensure accurate account set ups
  • Other duties as required

Pay:
$55,000.00 per year


Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Holidays
  • Monday to Friday
  • On call
  • Weekends as needed

Ability to commute/relocate:

  • Mississauga, ON L4W 4H2: reliably commute or plan to relocate before starting work (preferred)

Education:


  • Secondary School (preferred)

Experience:

Microsoft Office: 1 year (preferred)

  • Management: 1 year (preferred)

Language:


  • French (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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