Field Service Representative, Power Quality - Delta, Canada - Eaton Corporation

Eaton Corporation

Verified Company

Delta, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Eaton's ESSG CA Canada division is currently seeking a Field Service Representative, Power Quality.

What you'll do:

Eaton's Power Quality business is looking for a
Field Services Representative for our Delta, BC location.

This individual will be responsible for servicing uninterruptible power supplies and batteries and other company electronic-based products in a high-voltage environment at the customer's site.

In this function you will:

Perform emergency and preventive maintenance and installation on a 24/7 oncall basis with regional responsibility.
Be responsible for performing onsite or inhouse servicing and repair of company products.
Provide technical support to customers on operational or maintenance aspects of system equipment.
Serve as customer contact on technical and servicerelated problems.
Provide technical support to customers on operational or maintenance aspects of system equipment and serve as the customer contact on technical and servicerelated problems.
Act as a point of escalation for external customers.
Participate in national strategic planning for Power Quality service organization, as well as regionally in coordination with the Eastern Regional Sales Manager and the Regional Service Sales Manager.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications:

Required (Basic) Qualifications:

Diploma or Degree in Electronics from an accredited institution or Certified Electronic Technologist or Red Seal Interprovincial Journeyman Electrician.
Minimum 5 years of UPS, battery technologies, electrical service, or electronics experience.
No relocation assistance is provided.
Legally authorized to work in Canada without company sponsorship.

Preferred Qualifications:

Must have the ability to utilize drawings, mathematics, handbook formulas, and a variety of precision diagnostic instruments
Must demonstrate proficiency in all products and field processes before being dispatched to the field
Good understanding of singlephase and threephase circuit theory, analog and digital electronic circuit theory, and microprocessor controls and programming
Must be proficient in the use of test equipment and software programs
Adheres to all published WSG safety standards

Skills:

Position Success Criteria:

Excellent communication and interpersonal skills
Customer focus and time management skills are essential
Strong analytical aptitude and complex problemsolving skills
Effective time management, prioritization and project management skills
Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
Understanding of the company's and competitor's electrical, electronic and mechanical products
Demonstrated ability to provide service and represent company interests in developing customer relationships to assure longterm customer satisfaction

We are committed to ensuring equal employment opportunities for job applicants and employees.

Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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