Service Leader - Toronto

Job summary

We combine innovation, safety and high ethical standards ensuring respect both among colleagues and for the world around us By joining us you don t just become part of our success story you help shape the future and continue our rich legacy that started back in 1874 With Canadian Headquarters in Toronto Ontario Schindler Elevator Corporation specializes in latest technology engineering as well as mechanical and micro technology products designed rigorously tested for comfort efficiency reliability Join us as a Service Leader Your Main Responsibilities The Field Supervisor identifies opportunities through key customer contacts industry information locates sources for sale of company products services analyzes reviews specifications construction drawings prepare estimates prepares documentation prospective current customers ensures communicated appropriately Field Supervisor creates operational added value management resources satellite branch meet business targets policies procedures established company Customer Account Management Build maintain favorable client relationships Ensure customer needs or enquires met prompt professional manner effective communications follow customer complaints satisfactory resolution Interpret customer concerns mobilize necessary internal resources such way customer satisfaction assured while cost employee disruption minimized Portfolio Growth Retention Understand financial goals expectations company meet exceed assigned sales customer objectives Plan develop implement sales strategies lead negotiations consistent internal strategy reflective competitive offerings Assemble present information service fixed priced repair offerings Identify pursue potential customers drive support strategic growth objectives Analyze secure desirable business application company products services Work owner building management obtaining maintenance agreement renewal agreements updates system either meet new code requirements application new technologies Source communicate apply competitive data competitive advantage provide recommendations market target pricing Process Management Administration Develop sales proposals prepare estimates sale company products services Assure full utilization systems best demonstrated practices BDP Prepare maintain required customer information files accordance established procedures Work cooperation Contract Control sales contract agreements Accounts receivable management assigned accounts Participate professional development programs enhance working knowledge elevator company products services procedures Safety Supervision Implement requirements quality performance reliability passenger safety each location supervision Ensure exceptional quality standards training performance field personnel Manage hourly field employees mentorship guidance constructive feedback promote employee development Make sound judgments motivation training work assignments employees responsibility adjusting manpower minimum level meeting exceeding customer requirements Coach hourly field employees Company methods quality productivity safety Monitor work all hourly field employees quantitative qualitative point Review time tickets accuracy maintain vacation schedules Persuade field employees follow practices foster teamwork improve quality productivity Financial Management Managed supported all service work area responsibility framework financial budget Process Quality Management Ongoing program project audit assurance conformance performance standards quality completeness safety Implement route management strategy assuring uniform application preventative maintenance procedure controlling manpower minimum level Provide technical support Sales Field employees Ensure ISO compliance What You Bring Post Secondary Business Engineering Years experience elevator related experience similar industry includes sales servicing capital equipment Proficient MS Office Coaching Mentoring ability motivate guide team members Communication Communicate clearly articulately Customer Service Demonstrate costumer focus improving performance Leadership Possess solid leadership skills People Management Ability select train supervise evaluate staff Persuasion is required internally externally Employees customers frequently motivated act react credibility Presentation Ability present materials clearly Problem Solving Ability fully understand problem assess responsibility explore alternatives develop creative solutions negotiate settlements Teamwork Ability interact levels integral operation Demonstrate ability embrace concepts change seek ways doing things What s it for you Competitive Salary commensurate experience Competitive Bonus Incentive Program Commission Plan Wide range professional leadership development opportunities Competitive Extended Health Dental Vision Plans Generous Paid Time Off Plans Tuition Reimbursement Program Competitive Group RRSP Company Match

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Job description