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    Restaurant / Amusement Service Manager - The Rec Room Barrie Park Place - Barrie, ON, Canada - Park Place Co

    Park Place Co
    Park Place Co Barrie, ON, Canada

    1 week ago

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    Description
    Restaurant / Amusement Service Manager – The Rec Room Barrie Park Place

    Do you want to play a crucial role in changing the landscape of entertainment in Canada? The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong.

    There is an auditorium-style venue offering live entertainment – musical acts, bands and comedians – and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming.

    The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone's favourites, as well as an "eatertainment-style" concept in the games area.

    A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events.

    The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

    Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Restaurant/Amusement Service Manager – Barrie Park Place Rec Room, reporting to the Senior Service Manager.

    The Service Manager (SM) shall work to ensure The Rec Room policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their Rec Room location.

    Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability.

    The SM will support the Senior Service Manager (SSM) directly with the locations accountability for the guest experience and profit and loss performance of the venue against budget.

    The Service Manager is expected to professionally execute all company programs, supporting the operation of the business; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high.

    It is important for the Service Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of the Supervisor and Hourly compliment by providing coaching and feedback.

    Responsible for establishing and maintaining excellent guest service and providing an exceptional guest experience across all departments in the venue.

    Responsible for maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and retail operation within the Rec Room.

    Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.

    Responsible for completing daily, weekly, monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.

    Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
    Responsible for executing Groups & Events within venue, providing exceptional guest service.
    Understand and effectively follow all Rec Room values, policies and procedures.
    Protect and enhance the Rec Room brand.
    Recruit, interview, train and coach venue management, and proactively plan for succession.

    Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance.

    Delivering employee training and execute development strategies for area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, and Groups & Events).

    Understand and implement appropriate disciplinary action for performance and behavioural management.
    Drive sales through professional execution, managing staffing and operational plans to ensure profitability.

    Manage the inventory and shrinkage of all designated departments by ensuring all inventory counts (weekly, monthly & year-end) are accurately completed on time, and actioned when variances exceed budgeted amounts.

    Execute all company programs and service standards on an ongoing basis and provide feedback to the Senior Service Manager to improve the Guest service experience.

    Ensure all Players and department cashiers adhere to all cash handling policies and procedures.
    Share Best Practices across departments to increase performance levels and guest satisfaction.
    Manage the inventory and shrinkage of all designated departments.
    Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.

    Ensure fair and equitable discipline, in compliance with The Rec Room Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.

    Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.

    Follow all provincial Health, Food Safety and Liquor service legislative requirements.

    1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence.

    Post-Secondary education, in business and/or hospitality preferred.
    Experience in all aspects of customer service and people management.
    Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
    Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment.
    Proven experience in training, coaching, and mentoring supervisors and employees.
    Ability to build and maintain lasting relationships with corporate departments, key business partners, employees, and guests.
    Ability to effectively communicate both verbally and in writing.
    Ability to coordinate and organize meetings, exhibits, and other events.
    Proficient with Microsoft Office Suite.
    Required to work flexible hours inclusive of evenings and weekends.
    Manual dexterity required to use desktop computer and peripherals.
    Inclusion & Diversity
    Cineplex is synonymous with entertainment.

    Known as Canada's largest and most innovative film exhibitor, we're so much more than movies – operating The Rec Room, Canada's favourite destination for 'Eats & Entertainment' and Playdium, specially designed for teens and families.

    Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions.

    Grow with us and explore roles in operations, food services, hospitality, digital commerce ), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

    Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

    We are creative, curious and love thinking big. Qualifications

    1-3 years of experience managing a high volume restaurant or venue with the primary focus being on guest service excellence.

    Post-Secondary education, in business and/or hospitality preferred. Experience in all aspects of customer service and people management. Strong working knowledge of restaurant industry principles, methods, practices, and techniques. Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment. Proven experience in training, coaching, and mentoring supervisors and employees. Ability to build and maintain lasting relationships with corporate departments, key business partners, employees, and guests. Ability to effectively communicate both verbally and in writing. Ability to coordinate and organize meetings, exhibits, and other events. Proficient with Microsoft Office Suite. Required to work flexible hours inclusive of evenings and weekends.


    Working Conditions:
    Some travel may be required. Manual dexterity required to use desktop computer and peripherals. Apply through our company's website or email us your resume and cover letter.
    Be the first to find out about exclusive deals and events at Park Place.
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